****This position is not eligible for visa candidates now or in the future.

POSITION DETAILS

Start date: May 20, 2024

Location: Des Moines, IA office

Pay: $19.54 per hour with overtime and $500 sign-on bonus

Training: 12-16 weeks of training, full-time, Monday – Friday, in-office, from 8:30am – 5:00pm ET

After training: you will work a hybrid schedule, 3 days/week in the office and 2 days/week from home. Shifts are 8 hours long, call center is open from 8am – 7pm EST /7am - 6pm CT, must be flexible.

ROLE OVERVIEW

Global Atlantic has an exciting opportunity for a Customer Service Specialist position based in Des Moines, IA and pays $19.54 per hour. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our annuity customers, internal and external, by performing the below duties.

RESPONSIBILITIES

• Understands insurance products, procedures, and system capabilities
• Responds to inbound calls providing excellent customer service
• Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
• Receives and resolves telephone inquiries from parties of the contract within service standards
• Identify, communicate, and proactively work to solve problems or issues
• Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State 
• Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines 
• Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships 
• Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance. 
• Main contact for assigned sales representatives, accounts, and states 
• Provides a broad range of technical and operational support to clients and agents 
• Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
• Participation in team meetings and other cross functional groups is expected 
• This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel 
• Provides other duties as assigned by management

REQUIRED QUALIFICATIONS

• High School diploma or GED required
• 1 years of work experience in customer service
• Strong PC and Software skills, especially Microsoft Office products
• Insurance industry knowledge is a plus

PREFERRED QUALIFICATIONS

• Proven ability to grasp new products, concepts, and procedures
• Understanding of the industry, sales process, and distribution channel
• Strong attention to detail with excellent organizational skills
• Great interpersonal and team skills required
• Strong written and oral communication skills
• Excellent phone presence and presentation
• Ability to maintain positive attitude and composure in dealing with difficult situations
• Demonstrated flexibility with schedules and time management

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AMAZING Benefits- Click on graphic below to learn more!