The Global Asset Command Center Operator position is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The GAS CC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The GAS CC operator supports headquarters and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

• Respond to alarms in a timely manner.
• Adjust patrols according to events and traffic patterns.
• The GAS CC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
• The GAS CC operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire and EMS personnel as required via telephone and/or radio.
• The GAS CC operator maintains various records of communications and events.
• Evaluate global incidents that may impact Client employees or offices and escalate accordingly to security management and subsequently to other business units within Client (HR, IT, EmpComm, Public Relations, Legal, Facilities, Country Leaders, etc.).
• Monitor Client executives’ travel and notify security management with potential risk.
• The GAS CC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
• Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• The GAS CC operator will act as a liaison between all departments and the Security Patrol team.
• Collaborate with other internal business units regarding incident reports related to theft, urgent terminations, medical incidents, asset management, etc.
• Manage the access control system alarms.
• Monitor radio traffic of local and remote sites.
• Create dispatch cases for every officer that is dispatched during your shift.
• Recommend improvement and guidance to internal partners.
• Initiate incident reports and work orders for situations that require one.
• Evaluate Travel Notifications and alert Client travelers with potential impact.
• Support Client’s events (Tech Summit, Sales Conference, Client Summit, etc.).
• Check to ensure all Access Control, CCTV, and other tools are working properly.
• Assist Client employees, security staff, vendors and Client requests as needed.
• Makes all required notifications and escalations.