ASSISTANT LEADER JOB DESCRIPTION

MUST BE 18 OR OVER TO APPLY!!

IF YOU ARE COACHABLE, HIGHLY MOTIVATED AND RESULTS DRIVEN WITH EXCEPTIONAL LEADERSHIP SKILLS, WE ARE LOOKING FOR YOU!

Does being one of the most important parts to one of the most luxurious, well-known, and leading innovators in the sun spa industry sound interesting to you? Glo Tanning works hard to provide an environment where customers can experience unparalleled service with state-of-the-art equipment, a welcoming environment, elegant salons, a friendly and highly trained staff, and the cleanest facilities!

Overview

At Glo, an Associate leader is responsible for overseeing day to day functions of the store. You will provide ongoing support and training focusing on overall store performance, cleanliness, sales, and upholding the Glo standard. You must possess a high level of communication skills, a positive leadership style, being the team “cheerleader.” Glo Tanning is looking for individuals who are FUN, FRIENDLY, OUTGOING, and DEDICATED people who love to be tan and help make others feel their best! Previous sales experience is a plus, but not mandatory. Always be prepared to bring your smile and personality!

Requirements

REQUIRED CRITERIA TO MEET: Meet and exceed personal sales goals, create and develop glo-ing reviews for salon culture and the overall salon reputation throughout both employees and clients, while confidently and correctly performing all associate leader duties.

IN-STORE REQUIREMENTS: Full time, ranging from 35 - 40 hours per week, required in salons. Schedules should be based on salon needs and necessary requirements. Reliable transportation, availability is open and flexible to assist with nights, weekends and mandatory necessities to the salon; works at least a minimum of one night AND one weekend per week unless every team member is fully trained. Available by phone during salon hours and calls back in a timely manner.

Qualifications

High school diploma or equivalent

1 years of management experience

1 years of customer service experience

JOB RESPONSIBILITIES

Sales :

Assists inreaching team sales goals

Distinguishing areas of missed opportunities with each employee

Sales are checked daily

Providing recognition and praise for stand out occurrences

Minimize client cancellations

Management:

Employee satisfaction, growth and retention is main focus

Shift Coverage when needed as a last resort

Prepare Monthly Team Meetings with Store Leader

Effective implementation of tasks given by Store Leader regarding:

• New and existing policies and procedures
• New hire training and shadowing
• Continued training with existing employees

Follow up on tasks and training

Informs Store Leaders of issues in salon

• All issues/concerns/negative comments expressed to you from a staff member or client must be communicated to management within 24 hours.

Biweekly calls with District Leader

Customer Service:

Exceptional customer service throughout the entire staff

All client issues are handled within 24-48 hours and all clients are satisfied; Follow up with Guest Services for issues needing handled

Receive only ‘glo-ing’ reviews on social media

All team members are fully aware of what they can do for clients and know when to call Guest Services

Cleanliness & Maintenance:

Biweekly Mock Audits of the salon; shares feedback with store leader

Verifies deep cleanings have been completed in the store

Store Audits must receive 90% (done monthly by district leader)

Troubleshoots and helps repair equipment when capable and trains team to do so; equipment issues are communicated to maintenance team immediately; Update and follow up daily on maintenance issues

Compensation

$19-$30 per hour blended pay!

Hourly pay PLUS BONUSES!!!!!!!!!!

Benefits

Free luxury sun spa services

50% off products

Continuing education opportunities

Commission & Bonuses

Leadership advancement positions

Growth Opportunities throughout company

OWN YOUR FUTURE: EMPLOYEE COMPANY GROWTH PROGRAM!! - Become a Glo owner after three years in good standing with Glo

Company Gatherings - We host an annual Glovention event to celebrate your success and accomplishments

Glo Tanning is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

MUST BE 18 OR OVER TO APPLY!!

Job Type: Full-time

Pay: $19.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Bel Air, MD 21014: Relocate before starting work (Required)

Work Location: In person