About Glide:
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization
Position Summary:
Harm reduction principles and approaches are an essential element of GLIDE's mission to alleviate suffering and stabilize lives in San Francisco's most marginalized communities. GLIDE's HRx programs are at the forefront of innovative and collaborative approaches in San Francisco. The program's goals are to improve our community's wellness through linkages to medical services, collaboration with community and city providers, and advocacy for underserved and marginalized individuals. This position manages the harm reduction syringe access and overdose prevention services program specifically.
Under the supervision of the HRx Programs Director, the HRx Program Manager will be responsible for daily management and operations of Syringe Access Services (SAS), inventory management and time-limited pilot projects that seek to improve harm reduction systems. Duties include improving internal systems to ensure highest quality of service, ensuring efficient operations, maintaining, or creating collaborations with other community providers and city departments, and promoting innovations to improve the health and safety of people who use drugs. Duties with staff include supervision and training of program staff to ensure all services are delivered in accordance with agency policy and in compliance with contractual requirements. Other duties include oversight of quality assurance (service, records, and data), and program deliverables, outcomes, contracts. Essential skills and qualities are organization, strong communication, coaching, collaboration, and the ability to take initiative and exercise sound independent judgment in decision-making.
Essential Duties and Responsibilities:

• Oversees the daily operations of GLIDE SAS operations onsite, located at partner sites, at community events, etc. including planning, implementing and evaluating SAS services and operations ongoing.
• Manage supply of Narcan for program distribution and provide overdose prevention education and Narcan administration to GLIDE in-house staff and community at-large.
• Provides regular team and individual supervision and evaluation of staff.
• Work with and/or shadow SAS staff providing direct services as needed for staff back up, training, coaching, etc.
• Manage, organize and oversee all SAS supplies and storage unit operations. Responsibilities include: ordering, purchasing and warehouse management.
• Maintain ongoing inventory and receipts of delivery. Ensure stock and supplies are monitored and sufficient for the Program.
• Directly input all SAS data collection and prepare monthly reports and supervise SAS staff to do the same. Supporting maintenance of program data accuracy and timeliness for program evaluation, funder reporting, and contract performance tracking.
• Work with Program Director, CALI, Fund Development to draft reports and respond to funder, audit, and external program requests for data, information, tours, etc.
• Adhere to and provide leadership rooted in harm reduction & health access philosophy, trauma-informed principles, and strength-based approaches.
• Formulate and monitor collaborations and working relationships with community organizations and city agencies, in coordination with HRx Director.
• Attend community and coalition meetings that maintain or create new collaborations, partnerships, and coordination of activities.
• Determine and maintain effective communication between HRx and other GLIDE departments, community partners, and city agencies through various meetings and events.
• Develop and monitor important aspects of quality assurance for documentation of services, data collection, inventory management and reporting to funders.
• Collaborate with GLIDE's data department to analyze data and develop strategies to meet program objectives and outcomes.
• Develop and implement policies and procedures to meet city, state, and federal regulations as well as adhere to all professional ethics and standards to ensure rights and privacy of all clients, maintain safety for staff, and compliance with organizational policies.

Qualifications:

• Demonstrated knowledge and experience of harm reduction policies and practices through outreach, community services, navigation of health system, criminal justice system, HIV/Hep-C/STI testing, distribution of harm reduction supplies, and overdose prevention.
• Experience with overseeing or managing program staff (e.g., case managers, advocates, outreach workers, phlebotomists) and administrative staff.
• Experience with lead coordination or management of services and activities funded by government contracts, site certifications, and grants.
• Experience collaborating with and coordinating community members, service providers, program administrators, and city leadership.
• Experience working in a low barrier syringe exchange.
• Experience implementing a complex collaborative project with many government and community partners.
• Knowledge of community resources for aiding clients in the SF Bay Area.
• Demonstrated experience with de-escalation within a community public health or related field preferred.
• Knowledge of and experience working with populations who are chronically homeless, have severe mental illness, substance use disorder, co-occurring disorders, formerly incarcerated and/or multiple contacts with law enforcement/criminal justice system.
• Knowledge of social determinants of health, including but not limited to inequities, stigma, and discrimination based on race, economic status, sexual orientation, and health status.
• Experience with trauma-informed services/systems, motivational interviewing, restorative justice, HIPAA, and change management.
• Ability to build systems and workflows to improve coordination, planning, and efficiency to support staff efforts and meet program deliverables.
• Demonstrates cultural humility and awareness of social practices to advocate and support marginalized communities.
• Commitment to the mission, values and philosophy of GLIDE

Education, Certificates, Licenses, Registrations:

• Bachelor's degree preferred but not required and/or 3 to 5 years' experience in similar or equivalent health access, harm reduction, public health, Substance Use or disease management roles.
• Current California Driving License, and clean driving record preferred.
• Phlebotomy license preferred but not required.
• HIV and HCV Tester Certification preferred.

$72,000 - $85,000 a year
GLIDE is proud to be an equal opportunity employer. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently abled people and LGBT persons are strongly encouraged to apply.