The Glenstone Lodge is a premier hotel located in the heart of the scenic Smoky Mountains, offering guests a relaxing and enjoyable experience in one of the most beautiful regions of the country. Our staff provides exceptional service to each and every guest, and we are always looking for talented and dedicated individuals to join our team.

As an employee of Glenstone Lodge, you'll have the opportunity to work in a fast-paced and dynamic environment where no two days are the same. No matter what position you hold, you'll be an important part of a team that is committed to providing the highest level of service to our guests.

In addition to competitive pay and benefits, we offer a supportive and inclusive work environment that values teamwork, communication, and respect. We provide opportunities for professional development and advancement, as well as ongoing training and support to help you succeed in your role.

If you're looking for a challenging and rewarding career in the hospitality industry, Glenstone Lodge is the place for you. Join our team and become part of a community that is dedicated to providing exceptional service and unforgettable experiences to every guest.

Job Title: Front Desk Associate – 2nd shift

Reports to: Front Office Manager

Job Summary: We are seeking a highly motivated and customer-focused individual to join our hotel team as a 2nd Shift Front Desk Associate. In this position, you will be responsible for providing excellent customer service to all guests who check-in or check-out of the hotel during the evening and night hours. You will be the face of the hotel during this time, and will be responsible for ensuring guests have a positive experience and all their needs are met.

Duties and Responsibilities:

• Greet guests and assist with check-in and check-out procedures
• Answer phone calls and emails in a timely and professional manner
• Manage reservations and room assignments
• Respond to guest inquiries and complaints, and resolve issues to their satisfaction
• Provide information about the hotel's amenities and services, as well as local attractions and events
• Perform administrative tasks such as filing, data entry, and record-keeping
• Work with housekeeping and maintenance staff to ensure guest rooms and public areas are clean and well-maintained
• Assist with other duties as assigned by the Front Office Manager or other hotel management staff

Qualifications:

• High school diploma or equivalent required; additional education or experience in hospitality, or related field preferred
• Prior front desk experience in a customer service or hospitality role is preferred.
• Strong problem-solving and decision-making skills
• Excellent customer service and communication skills, including the ability to handle guest inquiries and complaints in a professional manner
• Proficiency in computer systems and software, including Microsoft Office and hotel property management systems (PMS)
• Ability to work independently and as part of a team in a fast-paced environment
• Availability to work overnight shifts, weekends, and holidays as needed

Physical Requirements:

• Ability to stand, sit, and walk for extended periods of time
• Ability to lift and carry up to 25 pounds
• Ability to operate a computer and other office equipment for extended periods of time

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person