Job Type

Full-time
Description
We are looking for a full-time Dental Patient Coordinator who can travel between our Lakewood and Westminster locations in Colorado for an established specialty dental office. Candidates who are also bilingual in Spanish are encouraged to apply.
Locally owned and operated since 1979, we're the original all-in-one dental and implant center serving Colorado. Each Mile High Denture & Implant Center has onsite dental labs, 3-D CT scanners, and a team of dental and implant specialists. We seek a polished and patient-centric Dental Patient Coordinator to help us deliver a distinctive patient experience to each patient from start to finish.
The Patient Coordinator's primary role is to manage a smooth end-to-end patient scheduling experience. This role would include optimizing doctors' schedules by scheduling patients' treatment according to pre-set templates or doctors' instructions. We are a fast-paced office that goes above and beyond for our patients, and we seek a dynamic, self-motivated individual who can fulfill these expectations.
Responsibilities include:

• Delivering an outstanding customer experience
• Optimizing the Doctors' and Hygienists' schedules through efficient and smooth scheduling
• Managing our technology-driven patient recall system (e.g., automated pre-recorded calling systems, automated e-mail, and text messaging systems)

Customer experience leadership

• Answer the phone with a smile, make and encourage appointments - and maintain Scheduling Institute Certification.
• Ensure new patients are given priority on the schedule and appropriately noted on the schedule (e.g., make every effort to cater to the new patients scheduling requests)
• Make sure emergency patients are offered the immediate attention they are requesting.
• Maintains a short notice "call list" to use in case of cancellations
• Become a "master" at implementing/using the Scheduling Institute's tactics to make appointments and strongly discourage broken appointments
• Ensures that patients wait no longer than 10 minutes before being seen, handling it with the chairside assistant, the doctor, or whoever can get them in.
• Keep patients accurately informed and comforted about the expected wait time (e.g., focus your attention on putting them at ease and feeling welcomed)
• Make sure the phone is answered within three rings
• Check and return all voice messages on the same day

Full-time employees working over 30 hours weekly are eligible for medical, dental, vision, PTO, holiday pay, life insurance, employee assistance programs, and matching 401k. #joinourteam today~
Salary Description

$20-$23/hr