The Patient Access Scheduling Navigator is responsible for coordinating and scheduling outpatient services to ensure coordination of care between clinic and outpatient services as ordered.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Greet patients in a warm and welcoming manner.
• Works as the primary scheduler for ancillary services ordered during patient appointments.
• Works to coordinate all physician orders to enhance patient convenience and satisfaction by eliminating multiple visits.
• Works as the primary scheduler for Medicare Annual Wellness Visits, to include working the list of potential patients as well as return visits.
• Will assist in maintaining the outpatient radiology work queue.
• Will be available to take overflow inbound calls for the outpatient desk.
• Consistently takes initiative to gather more information to assist callers/visitors and route messages/calls to appropriate areas.
• Conducts accurate patient interviews.
• Contacts patients to reschedule or cancel appointments as needed.
• Verifies insurance coverage and performs point of service payment collections.
• Takes clear and concise messages for staff, as necessary.
• Communicates effectively with clinical staff regarding patient appointments.
• Attends mandatory in-services and/or meetings or makes arrangements with the appropriate supervisor for other arrangements.
• Maintains patient confidentiality when handling inquiries from callers.
• Performs other duties as required.

Required Skills/Abilities:

• Knowledge of medical terminology preferred.
• Ability to multitask.
• Must be able to work independently.
• Excellent customer service skills required.

Education and Experience:

• High school diploma or equivalent required.
• At least one year of office or hospital clerical experience preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Glendive Medical Center (GMC) conforms to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without any regard to race, color, religion, gender, national origin, disability status, protected veteran status, sexual orientation or gender identity, or any other characteristic protected by law.

GMC promotes a drug and alcohol-free workplace. Offers of employment are contingent upon successfully passing pre-employment screenings.