The Manager, Sales Systems & Analytics is responsible for supporting the business through managing and optimizing the business systems, with a primary focus on Salesforce and other sales reporting software (i.e., Cognos). In addition, this role will oversee the sales reporting for the North American business.

This position will provide strategic business analysis services to business partners, while working closely with the business units to gain in-depth understanding of the business strategy, processes, and the context in which the business operates. This role will be key to understanding, documenting, and implementing business systems capabilities needed to address these business opportunities.

This individual will function as a business liaison between the IT group and other business groups while providing remote and onsite assistance to resolve user problems, as well as identify opportunities to further leverage sales reporting technology. 

HIGHLIGHTS OF SPECIFIC RESPONSIBILITIES (NOT ALL INCLUSIVE)

• Business Requirements Gathering: Meet with departmental stakeholders and end users to define business requirements, and systems goals. Facilitate discussions among business owners to understand problem statements and finalize requirements for approval. Translate business requirements to functional and technical designs. Collaborate with a Global IT Support team when necessary to implement Salesforce or Cognos requirements.
• Hands-on Systems Administration: Administration of Salesforce – assisting with integrations, automations, QA and troubleshooting efforts. Oversee any managed packages within Salesforce, ensuring seamless integration and functionality. Strong understanding of financial software systems and objects/data (JD Edwards preferred), testing updates and enhancements as needed.
• Ongoing System Maintenance: Conduct regular system and user permission audits to identify and resolve issues and access changes promptly. Collaborate with cross-functional teams to implement system updates and improvements. Monitor system performance and proactively address potential issues.
• Process Documentation: Document existing business processes related to systems and identify areas for improvement. Create comprehensive process documentation to guide users and support ongoing training efforts. Update documentation to reflect changes in processes or system configurations. Provide training to staff, as necessary.
• Data Integrity: Implement and enforce data quality standards to ensure accuracy and consistency. Perform regular data validation checks / create “exception reports” to address any discrepancies in audit. Collaborate with stakeholders to define and maintain data governance practices.
• Operational Efficiency: Analyze business processes and systems to identify opportunities for operational improvements. Collaborate closely with stakeholders to streamline workflows and optimize system usage. Recommend solutions to enhance overall operational efficiency.
• Reporting: Develop and implement business required sales reporting, dashboards, and market analysis to make strategic decisions. Work closely with Sales and other users to understand their processes and procedures to identify analytical reporting needed to effectively manage daily, monthly, and annual business requirements. Support sales team with ad-hoc information requests tailoring data into actionable business information.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s Degree (Business Administration, Computer Science, or Information Technology field preferred)
• Five years of experience in technical/functional support of Salesforce or related sales platform
• Salesforce certification is preferred (i.e., Certified Administrator)
• Advanced Microsoft Excel knowledge, data modeling, & reporting.
• Ability to develop and troubleshoot reports from multiple data sources.
• Strong analytical and organizational skills
• Effective communication skills (written and verbal), and other interaction skills necessary for coordinating with sales, manufacturing, marketing, finance, and corporate departments.
• Excellent time management skills to tend to multiple project and support commitments.

TECHNICAL AND FUNCTIONAL REQUIREMENTS

• Back-end Salesforce or similar system administration.
• Experience in IBM Cognos Analytics systems is a plus.
• Proficiency with business process gap analysis in the areas of Finance, Sales, Customer Service, and Retail Operations
• Able to elicit business requirements and translate them to software vendors or Global IT function following organization defined change management practices.
• Strong understanding of the Customer Lifecycle, from lead to sale, via both inside and outside sales opportunities
• Proficiency with analyzing, developing, and implementing workflows and process automation.
• Experience with data integration a plus.
• Ability to conduct user training, both in person and remotely.
• The ideal candidate will possess the analytical, technical, and organizational skills to facilitate, design and implement business solutions.