The individual in this role acts as the direct contact between Sales, the customer, and the Gleason organization to coordinate technical activities related to Gleason Gear Technology - machines, tools, process, workholding, machine qualification, and training. Having some level of bevel and cylindrical gear knowledge would be desirable. Technical Responsibilities:Provides related technical assistance to customer regarding previous or future purchases, trouble shoots existing problems with machines and processes, and makes suitable recommendations for improvement or correction. This is done in person, by phone, e-mail, or other remote communication device.Analyzes, defines, documents, and reports customer requirements and expectations for machine programs. Uses Statistical Process Control as required in support of machine qualification to verify that machines purchased by customers meet their quality and production requirements. Determines production analyses for potential machine sales by predicting cycle times and duty cycles based on customer's production needs and prepares proposal.Defines tool configuration for the required process and verifies new machine capabilities and processes by testing or analyzing. This position requires the ability to build strong relationships with both internal and external customers:Serves as a liaison between the sales organization and the customer for information on design, production, inspection, testing, and performance standards of Gleason products. Performs promotional work by presenting new developments, machines, and processes.Works closely with Sales, tooling engineers, shop personnel, project manager, and the machine proposal group to meet or exceed customer needs.Develops and conducts presentations and training courses covering gear processes, machines, tools, and sales. Qualifications: Bachelor’s degree in engineering or technical discipline is required. Knowledge and experience with Gear Process Technology is a plus. Must have strong PC skills including MS Word, Excel, MS Project, PowerPoint, etc. This position also requires demonstrated leadership qualities, exceptional problem solving, decision making and effective communication skills.