Benefits:

• Paid time off for 6 major holidays
• Free Parking
• 401(k)
• Health insurance
• Paid time off
• Training & development
• Free food & snacks

WHO WE ARE:
We are a Psychiatric practice providing mental health services to the Chicago and Western Suburb areas. As a growing organization, we are looking to hire an additional medical receptionist to be based out of our Wicker Park location.
Our culture is best described as light-hearted, fun and caring. Our support staff (including you, if you are hired) are the backbone of our organization. We are very team oriented and we genuinely value each and every person on our team. As a medical receptionist for our practice, you will be a huge contributor to the culture and the success of this office. Each employee also cross train other job functions , giving you the opportunity to learn new skills. We work as a team however, the individual parts of our team must function well independently in their respective roles.
Our practice handles a considerable amount of phone traffic for appointments and general inquiries. Since the majority of the job will be communicating with patients, individuals with excellent communication skills is a must.
HEALTHCARE SETTING:

• Outpatient
• Private Practice

SCHEDULE:

• Day Shift
• Monday-Thursday 9:30am-5:30pm
• Friday - 9:30am-3:00pm
• 37 per week, with 40 hour option
• Saturdays - No Saturday hours yet, possibly in the near future.

TYPE OF INDIVIDUAL:

• Hard working
• Motivated
• Problem Solver
• Self-Starter

JOB DUITES:

• Greeting patients/clients and answering all questions with professionalism and understanding
• Answering phone calls
• Checking and logging voicemails and retuning calls
• Respond to phone calls, messages and emails in a courteous, professional and timely manner
• Manage patients/clients or their families in a calm and respectful manner in time of distress, in-person and on the phone
• Collect co-pays and balances at check-in/check-out and posting payments to our billing system
• Discuss balances owed before time of service and payment plan options
• Communicating with our off site billers to help resolve patient billing inquiries
• Overall navigation of our EHR (Valant IO) with training
• Verify and update patient/client demographic information including, creating and maintaining patient/client records and other documents to their charts
• Verify eligibility, benefits and coverage of patient insurances prior to scheduling appointments. Must have the ability to explain basic insurance to patients/clients
• Performing insurance required Pre-authorizations as needed
• Follow and maintain best practices front desk standards as defined by the practice and perform other related tasks or duties as necessary
• Calling in Prescriber RX's as needed
• Understanding of basic medical writing and terminology
• Opportunity to train as a TMS and Spravato Technician to fill in for our techs during their absence

CANDIDIATE MUST MEET THESE QUALIFICATIONS TO BE CONSIDERED:

• Consistent, reliable work history and great professional references
• Excellent multi-tasking, customer service, and communication skills
• Maintain confidentiality, adhere to policies and handle sensitive information appropriately
• String attention to detail and extremely organized
• Excellent phone etiquette

EXPERIENCE:

• Medical Reception: 1-2 yrs. Required
• Insurance Verification: 1-2 yrs. Required
• Authorizations: 1-2 yrs, Required