Management Services Corporation (MSC) is a leading property management firm with conventional properties throughout Virginia, and one of The Caton Companies. We are seeking a Front Desk Administrator for our Westgate Apartments & Townhomes property in Manassas, Virginia. The work of The Caton Companies is work that matters to our communities and to society. At MSC, we take our jobs seriously and work hard, but we like to have fun in the process.

The perfect Front Desk Admin is a top notch super hard worker who loves to go above and beyond to make an impact. You’ve got to be organized, and you’ve got to love working with people—our residents rock, and we want to make sure their office and clubhouse experience is pleasant and productive! This is an entry level position that may lead to an amazing career in the property management industry.

We are growing, and we’d love to take you along for the ride. When we grow, you grow…we’ll do our best to make sure of that.

This position requires fluency in English language and Spanish language.

Summary/Objective

The Front Desk Administrator is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and through communication via mail or telephone or in person with all prospects, residents and company employees.

Essential Functions of the Front Desk Administrator

• Greet, welcome, and assist visitors and employees and provide prompt, professional and courteous assistance
• Answer multi-line phone system politely, professionally, and quickly in a distributing role, screen and direct calls as indicated
• Keep updated on all procedures and information to assure accurate and current information is being provided and reported.
• Order and stock office supplies
• Process, prepare and send incoming and outgoing mail as well as packages. Maintain postage meters and supplies.
• Open, date stamp, and distribute incoming mail to appropriate recipient.
• Maintain the reception area and workspace in a professional, welcoming, clean, and tidy manner
• Receive and date stamp payments and provide receipts as requested
• Sign keys in and out according to policy, maintaining accurate control of all keys. Be familiar with all office equipment functions
• Set up and maintain spreadsheets
• Responsible for keys-track and locate missing keys Assuring keys are accounted for and properly secured
• Open and close office daily, check voice messages
• Type, edit, proof and draft letters, memos, and reports
• Order and distribute parking permits, maintain accurate tracking of permits. Maintain parking permits records and inventory securely.
• Maintain Clubhouse Rental Schedule and coordinate with Clubhouse Monitors
• Process move ins and move outs accurately and promptly, update all intent to vacate reports as required (weekly move in move out report, weekly intent to vacate report, monthly move-out move-in summary report.)
Aid co-workers and management as required to include creating flyers, resident notification letter, or spreadsheet data entry.

Position Type and Expected Hours of Work
This is a full-time position; typical work hours and days are Monday through Friday, 8:30 a.m. to 5 p.m.

Required Education and Experience
High school diploma or equivalent and prior experience as receptionist or customer service, especially in hospitality field; fluency in English and Spanish.

Preferred Education and Experience
College degree preferred but not required

Why you should apply:
Excellent working environment
Working for a company that cares about your success
Working for a growing company

Employment is conditional on satisfactorily completing all pre-employment requirements including background and drug screen. Starting wages depend skills and experience.

Equal Opportunity Employer