POSITION OVERVIEW

Reporting to the Executive Director, the Facility Operations Manager collaborates with the Business Operations Manager to ensure the seamless delivery of Glacier Ice Rink programs and a safe, enjoyable experience for patrons. This role involves overseeing back-of-house operations and managing ice and facility maintenance, facility staff, and building cleanliness. .

Facility Management

· Lead day-to-day operations including ice and building maintenance, facility cleanliness and equipment upkeep. Work with internal and external customers to ensure their facility needs are met.

· Supervise and execute ice resurfacing activities to maintain high-quality ice surfaces and timely delivery of programs. Oversee seasonal ice sheet installation and removal.

· Coordinate the operation and maintenance of all facility equipment, such as ice resurfacers, edger, scoreboards, skate sharpener, phone system, internet, televisions, etc.

· Manage general building maintenance and custodial duties to uphold optimal facility conditions.

· Ensure safety regulations and implement procedures to safeguard staff and patrons.

· Direct off-season facility improvements and construction projects.

Staff Management

· Recruit, train, and supervise all full-time and seasonal facility staff.

· Conduct performance evaluations and provide ongoing feedback and training to staff members.

· Develop weekly employee schedules that ensure adequate facility coverage within budgetary constraints.

Budget Management

· Develop and manage budgets for facility operations, maintenance, and capital improvements.

· Monitor inventory and authorize purchases of facility materials and supplies.

Other Duties and Responsibilities

· Enforce rink rules and address patron issues professionally and courteously.

· Develop and enact emergency plans and staff/volunteer training.

· Serve as manager on duty in the absence of other managers and oversee staff accordingly.

· Perform additional duties as assigned.

MINIMUM QUALIFICATIONS

· High school diploma or specialized training in electrical or mechanical functions.

· Experience in facilities maintenance or heavy machinery/mechanical operations.

· Strong leadership, time-management, and customer service skills.

· Ability to work flexible hours, including nights, weekends, and holidays. Tolerance for working in a cold environment.

· Sound decision-making capabilities and the capacity to thrive in a fast-paced, stressful environment.

· Current first aid/CPR and SafeSport certification or ability to obtain within 60 days of hire.

PREFERRED QUALIFICATIONS

· Bachelor’s degree in business or recreation management.

· Three or more years of experience in the operation of an ice arena or recreational facility, with at least two years in a supervisory capacity.

· Knowledge of ice facility operations including refrigeration systems and ice resurfacers.

· Interest and/or participation in hockey or skating activities is a plus.

Job Types: Full-time, Part-time

Pay: $50,000.00 - $60,000.00 per year

Expected hours: 32 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Missoula, MT 59801: Relocate before starting work (Required)

Work Location: In person