Do you enjoy helping people? Here at Glacier Hills Credit Union, you will be making a difference in helping people reach their financial goals each and every day! We are currently looking for someone to join our Member Services team to work full time or part time (about 25-30 hours per week) at our Fond du Lac location.

As a Credit Union Teller, you will be providing exceptional face-to-face service to members through prompt, friendly and efficient handling of routine account transactions and inquiries, and creates a positive experience for each member in the branch setting. This position is also responsible for securing, maintaining and balancing cash.

Essential Duties and Responsibilities

Provides a “WOW” experience for our members by presenting a positive, friendly, and respectful attitude and a willingness to go above and beyond meeting their needs.

· Utilizes the Help Culture skills in each member interaction to focus on member needs in order to maximize their relationship potential

· Takes ownership of the member you are servicing. Listens, asks questions and assists the member through any situation presented

· Follows-through with member inquiries and concerns,contacting the appropriate department or supervisor concerning questions and/or issues with member accounts

· Uses a working knowledge of GHCU products and services to help members with their needs

· Remains attentive to lobby and drive-up and provides member assistance where ever needed

· Contributes to meeting GHCU’s Help Culture goals

Processes routine member account transactions, primarily over the teller line

· Receives, processes, and posts member financial transactions including deposits, withdrawals, and loan payments

• Conducts all transactions in accordance with applicable laws and regulations, including the Bank Secrecy Act, and the US Homeland Security and Patriot Act

· Issues money orders and cashier checks

· Opens and redeems CDs, redeems savings bonds

· Sells and activates gift cards and Travel Money card, reloads Travel Money card

· Processes credit card and cash advances for members and non-members

· Issues starter checks

· Processes loan and credit card payments

· Sets up and resets members for online services and CU Talk

· Processes Stop Payments and forms

· Assists members in setting up Direct Deposit

· Provides statement printouts to members as requested

· Answers phones - directs phone calls, resolves issues, offers products/services for member needs

Performs operational and support functions using appropriate systems, procedures and protocols

· Secures, maintains and balances individual cash drawer, consistently meeting the standards outlined in the credit union’s Cash Variation Policy

· Processes Shared Branch transactions and follows procedures of Shared Branching.

• Processes over-the-counter, mail and telephone transactions

· Follows and remains current on all safety and security practices and procedures

Secondary Duties

· Performs back office duties including, but not limited to establishing AFT’s and updating account maintenance as required.

· Attends training, webinars, etc. to remain current and knowledgeable

· Performs other related duties as assigned and requested. The credit union reserves the right to add or change duties at any time.

Minimum Requirements

• Knowledge equivalent to the completion of High School
• Previous employment working in a retail or service environment. Cash handling helpful.

· Strong interpersonal skills, able to communicate professionally face to face, on the phone, via email, and electronically.

· Ability to consistently engage members in a friendly, helpful and outgoing manner

· Proficient and comfortable with PC’s and business-related software

· Basic math skills and ability to balance figures, compute totals, input data and verify calculations

· Knowledge of credit union products and services is helpful

Working Conditions and Physical Requirements

· Indoor work environment

· Standing, walking, carrying, hearing, speaking

Medium fingering (keyboard)

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee assistance program
• Opportunities for advancement
• Paid time off
• Referral program
• Tuition reimbursement
• Volunteer time off

Experience level:

• No experience needed

Schedule:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person