You haven't searched anything yet.
We were voted the number one bank in Helena for the 25th straight year in the Independent Record. We believe “nice does matter,” and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, so if you’re looking for more than just a job, begin your career with us today!
This position is part of the retail banking team and provides the initial customer experience for all customer contact areas. While supporting customer care in both the lobby and on the phone, the CSC will use active listening skills to engage, profile, and coordinate a smooth handoff to an appropriate banker or department. The coordinator provides back up for new accounts, the Customer Service Representative (CSR) line, and the Call Center as necessary and actively works to develop lasting customer relationships through the delivery of an exceptional customer experience that supports the culture and values of Valley Bank.
DUTIES AND RESPONSIBILITIES:
CUSTOMER CARE
OPERATIONAL FUNCTIONS
COMPLIANCE & SECURITY
QUALIFICATIONS:
Education and Experience:
High School diploma or equivalent
You have consistently demonstrated a proficiency in all areas of the CSR I position as evidenced by a Meets Expectations rating for 6 months.
KNOWLEDGE, SKILL, ABILITY:
Must have the ability to work under pressure.
Must be able to work quickly and accurately.
Ability to understand and follow written and oral instructions.
Ability to communicate effectively verbally and in writing.
Some knowledge of keyboarding or computer.
Ability to establish and maintain effective working relationships with employees, other departments, and the public.
Ability to use listed tools and equipment.
WORK ENVIRONMENT:
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
PHYSICAL DEMANDS:
Work is performed in an office environment with sitting and standing involved that requires the ability to operate standard office equipment and keyboards.
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
Full Time
Banking
$34k-43k (estimate)
05/08/2023
06/05/2024
platform.mi.spglobal.com
KALISPELL, MT
1,000 - 3,000
1990
RANDALL M CHESLER
$500M - $1B
Banking
The job skills required for Customer Service Coordinator include Customer Service, Call Center, CSR, Customer Care, Attention to Detail, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
01/06/2022: Las Cruces, NM
The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
02/22/2022: Amarillo, TX
The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
02/13/2022: Kingsport, TN
Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
02/25/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.