Description

Council Overview

Girl Scouts of Greater Los Angeles, a 501(c)(3) nonprofit, serves more than 32,000 girls in partnership with more than 16,000 adult members and volunteers from the diverse communities of Los Angeles County and parts of Kern, San Bernardino, and Ventura counties. Girl Scouts of Greater Los Angeles is the largest girl-serving nonprofit agency in the Los Angeles region, building girls of courage, confidence, and character, who make the world a better place.

GSGLA Values

Our core values represent how we behave on a day-to-day basis. These values are the specific behaviors that are expected, encouraged, and rewarded within our GSGLA culture. 

INTEGRITY:We do what we say we are going to do. We strive for our highest quality work and commit to doing what’s right even when it’s difficult. 

CLARITY OF PURPOSE: We commit to and stay focused on the goals and priorities of GSGLA and hold ourselves responsible for keeping the girl at the center of everything we do. 

ACCOUNTABILITY: We accept personal responsibility for our work, and we hold others accountable. We can be relied upon and can rely on others. We commit to mutual understanding and mutual problem solving and embrace the necessary tough conversations. 

RESPECT:We practice respect by caring for the worth of ourselves, others, the environment, property, and policies. We listen well and honor diversity in ideas without judgements.

Position Summary

Responsible for the day-to day operation of a Girl Scouts Greater Los Angeles (GSGLA) regional retail store selling Girl Scout merchandise to Troop Leaders and parents, including sales productivity, inventory management and following merchandise presentation guidelines. Ensures store is inviting, clean and well stocked with product, and provides excellent customer service in accordance with GSGLA expectations.

Essential Duties & Responsibilities

• Provides pleasant and professional interaction with customers via phone, email, and in-person.
• Accountable for driving business into your store. Such as creating external emails regularly to our membership inviting them to shop in our stores.
• Promotes the Girl Scout Leadership experience and motivates girls and parents to expand their participation.

• Develops and maintains a working knowledge of merchandise as it relates to the Program levels and to answer volunteers’ questions.
• Based on Girl Scout level and experiences wanted, will advise, and educate our membership customers on the National Girl Scout Program and available relevant merchandise in-stores and online. Be able to build sales by suggestive selling items.

• Pulls requested merchandise, processes, and completes small and large customer orders for in-store pick up or shipping.
• Receives payment in specific forms, operates Point of Sale system and card processor machines, and makes change as appropriate; and reports completed as scheduled.
• Performs supervisory duties including interviewing applicants for employment, providing training and guidance to develop store staff, scheduling staff to ensure coverage during all open business hours and for special events, works with staff to identify and resolve problems, reviews performance and recommends discipline as necessary.
• Updates salesclerk on business performance, new program, products, sale opportunities and seasonal GSGLA council own promotions and events.
• Responsible to maximize floor presentations with product reflecting Girl Scout seasonal activities. Utilizes product placement techniques to encourage additional sales.
• Ensures the store and stockroom is maintained in a clean, organized, and safe manner.
• Practice and maintain physical inventory control methods for all merchandise needed to support customer sales using GSGLA software systems.
• Accurate counting in and receiving in of merchandise shipments.
• Complete cycle counts as scheduled or requested; researches and resolves discrepancies; practices inventory transactions in accordance with procedures; including purchase order receipts, sales, returns and transfers.
• Plans for and participates in annual physical inventory counts, as needed.
• Participates in periodic conference calls and meetings with Retail Team to discuss and develop pertinent retail information and sales strategies.
• Adhere to and supports Retail policies and procedures.
• May perform any or all the duties of a store salesclerk position.
• Other duties as assigned.

Qualifications

Qualifications (Minimum Education and Experience)

• Outstanding customer service and organizational skills
• Highly personable with the ability to reflect empathy to customers
• Ability to multitask
• Strong communication skills
• Dependable and self-motivated
• Strong collaboration with Retail staff and customers
• Effective time management skills with an acute attention to detail
• Conflict resolution skills
• Point of Sale (POS) system experience
• Excellent computer skills (understanding of Microsoft Outlook, Excel, Word, PowerPoint, social media)
• Knowledge of Girl Scouting highly desirable
• Have basic supervisory skills sufficient to manage 1-2 part-time salesclerks and to coordinate high volume events and promotions
• GED or High School diploma required. Some college is preferred.

Additional Organizational Requirements

• Subscribe to the principles of the Girl Scout Movement. 
• Possess a positive attitude with strong work ethic, integrity, and honesty.
• Must be flexible, adaptable, and willing to thrive in an ever-changing/fast-paced environment.
• Attend GSGLA signature events and certain other activities/events (including cookie cupboards, etc.) as assigned.
• Develop and maintain sensitivity to employee diversity in the workplace.
• Behave in ways that demonstrate respectful treatment of other employees, volunteers, and girls.
• Practice pluralism and be inclusive with the services provided.

Physical Requirements

• The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. while performing this work, the incumbent:
  • Will spend time sitting, utilizing the computer.
  • Will spend time standing/walking throughout the facilities.
  • Must travel via personal vehicle or public transport to various facilities throughout the region.
  • May lift to 25 lbs. periodically. If more, the incumbent must request assistance. 
• The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits / Other

GSGLA and its employees support an inclusive environment and values the individual traits, skills and talents of all staff, volunteers, girls, prospects, and donors. Employees of GSGLA receive a competitive slate of benefits and paid time off, including the closure of its offices the second and fourth Monday of every month. Full time staff are eligible to opt into plans that cover Medical, Dental, Vision, Life and even Pet Insurance, as well as a 403(b) plan.

Diversity, Equity, Inclusion, Access & Advocacy Statement

Girl Scouts of Greater Los Angeles is committed to building a diverse staff that reflects the communities we work alongside, and we value equity and inclusion in our workplace. We encourage applications from individuals in all groups and communities, different walks of life, and those belonging to communities historically excluded. As an organization committed to making the world a better place, it is essential that we incorporate a diverse, equitable and inclusive lens into all aspects of our work. We encourage applicants with a global perspective and a commitment to values around diversity, equity, and inclusion to apply.

Vaccination Policy

Girl Scouts of Greater Los Angeles requires its employees to be vaccinated against COVID-19, subject to certain exemptions as required by law. New hires working at Girl Scouts of Greater Los Angeles must be fully vaccinated no later than 60 days after hire and until they are fully vaccinated will be required to submit weekly proof of negative laboratory COVID-19 test and submit to additional masking and social distancing requirements. Please contact the Human Resources Department for a copy of the vaccination policy.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.