Job Description

IT Support Analyst, MSP Experience Required

We are seeking an experienced IT Support Analyst comfortable with onsite client work. We typically have our Help Desk employees go onsite after about a year or so, depending on their skill level. However, this position will need to be a little more experienced and will go onsite to client sites fairly quickly. We are seeking a qualified IT Support Analyst professional with 1-3 years of Help desk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client's remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your "cool and calm" demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. You must be willing to commute to Centreville, VA in a hybrid schedule model. This position will be hybrid, with onsite training every day in the office for the first few months (depending on skill level, it could be shorter).

IT Support Analyst Responsibilities:

- Support clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.

- Remote troubleshooting workstations, networks, and servers.

- Manage and support disaster recovery and business continuity solutions.

- Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.

- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

- Maintain and documentation for hardware, applications, and SOPs.

- Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.

- Enjoy working in a team environment and communicate effectively.

Qualifications

IT Support Analyst Qualifications:

- Associates/Bachelor’s Degree in IT or related field.

- 1-3 years of Remote Help Desk Support experience.

- Knowledge of the full stack of Microsoft desktop and server applications.

- Need experience with Office 365 and Active Directory.

- Managed Services Provider (MSP) experience is required.

- Experience with Mac devices.

- IT Certifications: Microsoft MCP or CompTIA A .

- Knowledge of applications like AEC field such as AutoCAD and Revit.

- Technical Awareness: able to match resources to technical issues.

- Diagnosis skills of technical issues.

- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.

- Experience with DNS and DHCP is a plus.

- Experience with ConnectWise is a plus.

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