5 Operations Supervisor Jobs in Irving, TX
Giltner Logistics is Hiring an Operations Supervisor Near Irving, TX
Job Position: Operations Supervisor
Location: Irving, Texas
Employment Type: Full-time
Benefits: Benefits Include medical, dental, vision, paid time off, and a 401k
Business: Freight Brokerage Company
Operations Supervisor Job Description
As the Operations Supervisor, we'll count on you to inspire the team to continuously raise the bar, while taking responsibility for all day-to-day operational responsibilities.
Operations Supervisor Responsibilities
Report directly to the Director of Operations and Customer Service
Supervise the daily workload of the Account Manager team; provide guidance to ensure business needs are met and assisting wherever needed to complete daily tasks
Distribute and assess daily KPI's for operations team
Interact daily with customers and carriers to ensure existing and emerging needs are understood and met
Distribute and assess current SOPs, manage by exception, and identify key opportunities for improvement; work closely with leadership to address potential strategic, tactical, and operating issues
Working with the Logistics Coordinator Supervisor, ensure that all loads are in the correct status throughout the day, along with checking on loads with improper revenue and loads that are not released for invoicing
Monitor emails while making sure response time is under 15 minutes to customers while also being the safety net for unknown emails and emails that are unanswered
Ensure all computers and phones are operational daily, ensure that on call/after-hours is handled
Facilitate customer bids
Help facilitate the claim process with our customer base
Personal/Training:
Encourage the team to self-identify operational improvements in all modes of transportation
Train and develop employees while understanding how their work relates to the customers' business objectives to ensure customer and carrier satisfaction
Provide effective, two-way communication that informs and motivates as well as recognizes excellence among team members
Monitor and approve PTO requests ensuring adequate business coverage is provided throughout the year, and providing relief coverage when necessary
Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
Ensure that performance metrics are specific, measurable, and are being achieved at both the individual and team levels
Keep a file on every employee for any kind of misconduct, tardiness, missing work, or anything that is not compliant with the Employee Handbook, along with positive feedback and praise from customers, carriers, or coworkers
Responsible for making corrective action and disciplinary decisions up to written warning level
Ensure that customers and carriers are effectively managed and held accountable through measurement of performance and continuous improvement, including delivery performance, quality improvement, cost reduction/control, and response time
Involved in the hiring process and customer meetings as necessary
Motivate and engage associates by focusing on team accomplishments and recognition
Qualifications
Minimum of 5 year of industry experience in Logistics Brokerage leading a team
Strong organizational skills with attention to detail
Strong interpersonal skills and a dynamic personality
Excellent time management skills with the ability to multitask
Legendary customer service skills
Work ethic second to none
Business-minded, with an ability to multi-task in a fast-paced work environment
What We Offer
Competitive Wages Plus Commission
Opportunity for Professional & Personal Growth
Medical, Dental, and Vision Insurance.
401K
Flexible Spending Account
Aflac
Wellness Benefit Program
PTO
Who We Are
We are Growing! Giltner Logistics is an asset-backed third-party logistics provider that offers a unique solution for its customers. By utilizing our extensive carrier network of over 35,000 carriers as well as our two asset-based sister companies, we provide top-of-the-line service throughout the United States, Canada, and Mexico. Giltner's business practices are based on long-term relationships, which means we give our customers and carriers the respect and service they deserve.
Our corporate headquarters is located in Twin Falls, Idaho, and we have over 40 offices throughout the United States. We pride ourselves on the customer service we offer and the level of work ethic we adhere to.
Job Summary
Full Time
$69k-89k (estimate)
05/12/2024
07/11/2024
giltnerlogistics.com
Twin Falls, ID
<25
Related Companies
The job skills required for Operations Supervisor include Customer Service, Leadership, Transportation, Logistics, Team Operations, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.
If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Operations Supervisor job description and responsibilities
Operations supervisors oversee all the activities within a specific department or area of an organization.
04/07/2022: Killeen, TX
Operations supervisors are responsible for leading and supervising a group of employees.
01/21/2022: Bismarck, ND
After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.
02/22/2022: Spartanburg, SC
Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.
03/01/2022: Baton Rouge, LA
Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.
02/04/2022: Pensacola, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Operations Supervisor jobs
Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.
04/03/2022: Topeka, KS
Some companies require the operations supervisor to make major contributions to the functions of other departments.
04/13/2022: Pierre, SD
Operations supervisors report directly to the director of the department they supervise.
03/07/2022: Idaho Falls, ID
A supervisor oversees the day-to-day performance of employees.
02/06/2022: Danbury, CT
Therefore, an operations manager needs to have a strong hold over the quality standards of the products.
03/27/2022: Lexington, KY
Step 3: View the best colleges and universities for Operations Supervisor.
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