Category
Parks & Recreation
Description

Primary Responsibility: The Guest Service Representative position involves a high degree of public interaction and ensures daily operations of the facility are ran in a positive and professional manner. Position is responsible for championing and delivering consistent, exceptional service to guests in a fun and welcoming environment. This position is responsible for receiving and answering inquiries from the public by telephone, via email, or in person on a wide range of services/programs, rates, policies and procedures. This position is also responsible for completing point of sale transactions, handling program registrations, group reservations and rentals, passes and collecting admissions. In addition, the Guest Service Representative will ensure that safety standards are followed by doing regular walk-throughs and light cleaning to make sure all guests have a positive experience while visiting the Parks and Recreation Community Center.
Supervised by: Recreation Supervisor
Supervises : N/A
Salary Range: NE5 - $17.36 - $23.46
Hiring Range: $17.36 - $20.43 DOQ
Status: Part-time/Substitute Position
FLSA status: Non-exempt
Open until filled
Examples of Duties for Success:
The duties listed below are representative of, but do not necessarily include, all the duties and responsibilities that an individual in this position may be called upon to perform.

• With attention to detail assists guests with registration, waivers, and information for all programs, facility use, and memberships in a friendly and professional manner demonstrating high standards of customer service.
• Collects appropriate and accurate admission, class, and membership fees. Utilizes the cash register and point of sale software according to county guidelines. Counts cash register drawer at the end of each shift/day.
• Answers, screens, and transfers calls in a positive, professional, and knowledgeable manner, and makes phone calls as assigned.
• Maintains account records of participants according to established procedures using specialized software.
• Opens and closes Community Center according to procedures and checklists.
• Ensures that residency is verified and correct guest registration information is collected
• Schedules general facility rentals and reservations; to include the multi-purpose room, gymnasium, lounge, swimming pools, barn and outdoor arena functions. Responsibilities include, but not limited to; receiving rental request forms, customer relations, payments, room set-ups, room take- downs and ensures cleanliness before and after rentals.
• Opens and closes facility, and performs regular building checks/walk-throughs to ensure safety and cleanliness.
• Spot cleans fitness equipment and floors, organizes common areas and weight room when needed.
• Performs other duties and special projects as assigned by the Guest Services Coordinator.

Qualifications for Success:

• Technical Knowledge:
  • Basic knowledge of HTML is preferred.
  • Proficiency with MS Office Suite required.
  • Knowledge of recreation software and point of sale is preferred.
• Ability to:
  • Establish and maintain courteous and effective working relationships with employees, the public and other agencies.
  • Accurately and effectively transmit and receive information that is necessary to the accomplishment of goals and objectives, including effective written and oral communications in English; and the ability to listen.
  • Work efficiently and effectively as a team member within the department.
  • Exercise independent judgment.
  • Understand, interpret and communicate policies, procedures, code of conduct and protocols.
  • Work in a fast-paced environment.
  • Successful candidate will be personable and friendly, have a great phone demeanor, possess a positive 'can-do' attitude, and be deadline and detail oriented.

Position Requirements

Experience:

• At least one-year customer service work experience preferred.
• Experience using a cash register preferred.
• Must be a minimum of 16 years of age.

Certifications:

• Obtain CPR/AED Certification within 90 days of employment.
• Must possess FEMA IS100 and IS700a within six months of employment.

Mental/Physical Demands:

• Perform a wide variety of physical tasks such as bending, stooping, standing, walking, and climbing stairs.
• Lift and carry materials and custodial equipment weighing up to 50 pounds; in excess of 50 pounds with assistance.
• May come into contact with human fluids and waste (i.e., blood, sputum, urine).
• Work with hazardous materials such as solvents and chemicals.
• Work in inclement weather.
• Work around dust, dirt, noise, and odors.

Hours: Substitute position (no regular shifts) the shifts that could need help with coverages include M/W 7:00am - 8:00pm, Fri 7:00am - 6:00pm and Sat 8:30am - 4:00pm. Schedule may vary to cover shifts during hours of operation. Evenings and weekends maybe required as needed.
The above statements are intended to describe the general nature and level of work. They are not intended to be an exhaustive list of requirements, duties and responsibilities. Gilpin County provides reasonable job-related accommodations for disabled persons. Must pass drug screen and pre-employment screening.
*Part-time and Temporary staff are ineligible for the following benefits; medical, dental, vision, 401A, Life Insurance, Short-term & Long-term Disability plans in additional to Long-term care. See the benefit details at the end of the job posting for part-time options.
Benefits for Full Time Employees:
Paid Holidays: Gilpin County provides 13 paid holidays per calendar year. An employee will be paid eight (8) hours per holiday.
Vacation: The first year of employment, (based on the anniversary of the hire date) full-time employees shall earn 3 hours of paid vacation leave bi-weekly. After that time, leave shall accrue as follows:
Two through five years - four (4) hours each bi-weekly pay period.
Six through ten years - six (6) hours each bi-weekly pay period.
Eleven years and more - eight (8) hours each bi-weekly pay period.
Full-Time employees are encouraged to take their earned vacation leave each year. At the end of the last pay period in December, each regular full-time employee's accrued vacation leave hours will be reduced to 208 hours and will be carried overed into the next calendar year.
Sick Leave: Full-Time employees shall accrue four (4) hours of sick leave each bi-weekly pay period. The maximum sick leave that may be accumulated by such an employee is 600 hours.
Personal Leave: Full time employees will receive 30 hours of personal leave per year. Personal time cannot be rolled over to the following year and will not be paid out. Personal time will be added to employees balance the first pay period of the new year. Employees hired throughout the year will receive personal time on a pro-rated basis, based on the quarter year that they are hired. Q1 30 hours, Q2 22.5 hours, Q3 15 hours, Q4 7.5 hours.
Medical Plans: Gilpin County offers two medical plans with Kaiser and United Health Care. Gilpin County offers a Health Reimbursement Account (HRA) for all employees to cover co-pays, deductibles, and other medical expenses. Employees are eligible for benefits the first of the month following 30 days of service. This HRA card will have $3,000.00 on it for an individual or $6,000.00 for a family. Both plans have a max out of pocket for $1,000 individual or $2,000 per family after the use of the HRA card.
United Health Care cost monthly:
Employee Only Employee and Spouse Employee and Child(ren) Employee and Family
$20.70 $43.45 $38.25 $59.98
Kaiser Permanente cost monthly:
Employee Only Employee and Spouse Employee and Child(ren) Employee and Family
$18.60 $39.08 $34.43 $53.98
Dental Plan: Gilpin County offers dental coverage through Delta Dental. Individual deductible at $50 and family deductible at $150. In network and at a PPO provider coverage for preventative and diagnostic services are covered 100%, basic services covered at 80%, major services at 50%, and ortho covered at 50% with a $2,000 max. The plan offers a "Right Start 4 Kids" plan that covers children up to their 13th birthday at 100% with no deductible. Annual max out of pocket for this plan is $2,000.
Delta Dental costs monthly:
Employee Only Employee and Spouse Employee and Child(ren) Employee and Family
$0.00 $14.00 $52.20 $70.20
Vision Plan: Gilpin County offers vision coverage through VSP. In network coverage includes copays at $10, $175 per pair of either one prescription eyeglasses or contacts yearly and discounts on Lasik.
VSP Vision costs monthly:
Employee Only Employee and Spouse Employee and Child(ren) Employee and Family
$0.00 $3.60 $3.80 $6.20
Retirement: Gilpin County offers a mandatory 401(A) plan as well as optional 457b or 457 Roth plans. You are immediately 100% vested day 1 into your retirement accounts. The mandatory 401a plan requires that you contribute 5% and Gilpin County will match 5% into your retirement account. The optional 457b plans may be started, stopped, and changed anytime during your employment
Life Insurance: Gilpin County provides at no cost to you a $50,000 life insurance policy for yourself. Supplemental employee coverage in increments of $10,000 with a max of $500,000. Supplemental spouse coverage in increments of $5,000 with a max of $150,000. Supplement child(ren) policy with a benefit amount of $20,000 per child. Guarantee issue amounts of $150,000 for employee, $30,000 for spouse without having to complete evidence of insurability valid during new hire enrollment.
Short-Term Disability: Short-term disability pays 60% of your earnings with a max of $1,000 per week for up to 11 weeks. Benefits begin on day 15 and your first two weeks you will have to cover with sick or vacation time.
Long-Term Disability: Long-term disability kicks in after 90 consecutive calendar days of a qualified disability. The plan will pay 60% of your earnings with a max of $5,000 monthly.
Long Term Care: In the event that you are injured and need to be treated at a care facility, Gilpin County provides coverage at no cost to you. The plan provides up to $2,000 per month, and up to 3 years in a facility. If you would like to add supplements coverage for a greater amount per month or a longer term, supplemental coverage is available for you to purchase.
Employee Assistance Program (EAP): EAP is provided through Triad for employees and members of your household. Services are confidential and available 24/7. A wide variety of services including but not limited to: Emotion well-being support with up to 6 Counseling sessions per issue each year. Daily life assistance guidance on a variety of topics. Online resources with articles, assessments, search tools, webinars. Free 30-minute consultations on legal services and financial services. A discount center to find deals on products, services, travel and more!
Gilpin County Parks & Recreation Discount: You will receive 20% most services such as childcare, leagues, rentals, gym memberships, in house classes but does not include contract classes.
Benefits for Part Time and Temporary Employees:
Sick Leave: Leave accrues at the rate of 1 hours of sick leave per 30 hours worked to a maximum of 45 hours per year.
Retirement: As a part time or temporary employee you may participate in the optional 457b or 457 Roth plan. These plans may be started, stopped, and changed anytime during your employment.
Employee Assistance Program (EAP): EAP is provided through Triad for employees and members of your household. Services are confidential and available 24/7. A wide variety of services including but not limited to: Emotion well-being support with up to 6 Counseling sessions per issue each year. Daily life assistance guidance on a variety of topics. Online resources with articles, assessments, search tools, webinars. Free 30-minute consultations on legal services and financial services. A discount center to find deals on products, services, travel and more!
Gilpin County Parks & Recreation Discount: You will receive 20% most services such as childcare, leagues, rentals, gym memberships, in house classes but does not include contract classes.
Full-Time/Part-Time
Part-Time
Salary Information
Salary Range: NE5 - $17.36 - $23.46 Hiring Range: $17.36 - $20.43 DOQ
Benefits Statement
Close Date
Exempt/Non-Exempt
Non-Exempt
Open Date
2/8/2024
Location
Community Center
About the Organization
Gilpin County is a rural community in Colorado's high country, neighboring the Continental Divide, yet less than an hour west of downtown Denver. Residents enjoy a quality of life enhanced by the vast recreational opportunities offered by Golden Gate State Park, the Arapaho and Roosevelt National Forests, the limited-stakes gaming in Black Hawk and Central City, an amazing recreation center and fairgrounds, low taxes and financially secure local government.
EOE Statement
We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
This position is currently accepting applications.