Visitor Service Associate
Reports to: Experience Coordinator
Close date: Open Until Further Notice

PRIMARY PURPOSE
Gilbert House Children's Museum welcomes over 95,000 visitors annually and provides a multitude of opportunities for families to engage in learning through creative play. The Visitor Service Associate is responsible for promoting a fun, safe, and clean learning experience for all visitors.

KEY JOB ELEMENTS
Gilbert House Children’s Museum provides learning through creative play opportunities for children, with focus on children ages 1 – 8. Visitor Service Associates are responsible for providing a positive customer service experience for guests, be able to manage a variety of tasks, and must work well in a team environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Customer Service – Interact with visitors and promote memberships, learning opportunities, events, and activities.
• Exhibit Restaging – Make sure all exhibits are staged and fully stocked before opening and throughout the day.
• Sanitation – Follow daily sanitation schedule for exhibit components and sanitation protocols.
• Museum Rounds – Walk the entire Museum and Outdoor Discovery Area a minimum of once per hour.
• Support Educational Learning Opportunities – Support an educational lesson with visitors as well as running projects outlined by the Education Coordinator.
• Membership Service – Provide tours to patrons and/or parents. Process new memberships and member renewals.
• Supporting the Welcome Desk – Provide staff with 10–minute breaks and check-in with staff regularly throughout the day.
• Welcome Desk – Admitting members and partner (ACM, ASTC, NWAYM) members into the Museum.
• Answering the telephone and transferring calls as needed.
• Point of Sale – Processing admission, Gift Shop, and education classes/camps transactions.
• Field Trips – Provide Field Trip orientations and additional customer service care, when needed.
• Birthday Parties – Assist in staging room and provide additional customer service care, when needed.
• Communication – Represent the values of the museum in all communication; check emails, calendar and museum website daily.
• Staff Meetings – Attend required staff and committee meetings.
• Safety – Report all safety concerns to the Manager on Site.
• Other duties as assigned.

MINIMUM QUALIFICATIONS
Applicants must be 16 years or older, be able to climb stairs, lift up to 20 pounds, have reliable transportation and pass a background check. The Museum is open Tuesday – Sunday, 10am to 5pm (September – May) and Sunday – Saturday, 10am to 5pm (May – September). Weekend work is required. This position is part-time and begins at $14.20/hour. After successful completion of a 90-day training period, compensation may be increased to $15.50/hour. Please send a cover letter, resume, and three professional references to resumes@acgilbert.org or visit the museum to inquire about the position.

Job Type: Part-time

Pay: $14.20 - $15.50 per hour

Expected hours: 8 – 16 per week

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• After school
• Day shift
• Evening shift
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: In person