Innovative solutions for a secure future – that has been our aim and motivation since 1852. With over 11,200 employees in 32 countries, we are an international family-owned company that is open to the world. As a global market leader and pioneer in banknote production and processing, we enjoy the trust of over 80 countries. People all over the world use our mobile security solutions to make payments and telephone calls, while our ID systems ensure reliable identification around the globe.

As a leader in securing credentials, Giesecke Devrient is seeking a Personalization Machine Operator to join our growing team in Twinsburg, OH. We are an established organization with a strong global presence and excellent reputation as one of the leaders in our industry.

The Personalization Lead Machine Operator is responsible for the operation of Datacard Central Issuance machines, Zebra desktop equipment, and other machines as needed. Additionally the Lead Operator is responsible for escalating any potential service issues, and prioritizing tasks for the temporary associates a needed.The Operator follows a detailed schedule for jobs to be personalized in a pre-determined time frame. The Operator ensures that all plastic cards are personalized in accordance with applicable quality standards, and any substandard cards are exchanged and remade. The operator is also responsible for the operation of machine equipment to print, fold and insert material into the envelope for mailing to the customers.

The position requires close attention to detail, a strong sense of urgency, a solid customer focus, a sharp technical aptitude and a continuous improvement mindset.

Duties and Responsibilities:

• Escalate any potential service issues to the appropriate teams for resolution
• Prioritize tasks and provide direction to temporary employees
• Support training of new employees
• Operate the personalization or fulfillment equipment
• Responsible for selection of data as per daily production schedule
• Efficient and accurate production job processing
• Accuracy for all quality checks and to ensure conformance to company standards
• Count finished products to determine if production orders are complete
• Maintain machinery and work area in a clean and orderly condition at all times
• Adhere to all safety regulations with regard to company policies and legal regulations
• Produce high quality products in a timely manner with lowest scrap possible
• Document and send remake plastics to the vault for remakes
• Document and take responsibility for remake plastics released from the vault
• Document and ship out orders from the department daily
• Track production orders thru the ERP system
• Adhere to applicable ISO Work Instructions
• Sign off on card production
• Print, fold, insert mail pieces as per specifications and documentation
• Meter and seal envelopes based on specifications and instructions

Accountabilities:

• Responsible for accurate completion of all job orders.
• Ensure Production schedule and Service Level attainment.
• Ensures correct card and carrier specification are adhered to
• Compliance with Corporate and Local departmental KPI’s and Quality standards.

Job Specifications:

• Work performed in a fast paced production setting.
• Required to lift up to 45 lbs.
• Ability to sit or stand for long periods of time, and reach and move about facility.
• Overtime may be required.
• Wearing of company furnished smock is mandatory.
• Occasional travel, including international.

Qualifications and Skills:

• High School Diploma or GED required; post-secondary education is preferred
• Greater than 6 months experience in card personalization is highly preferred
• Leadership skills
• Mathematical ability required
• Experience with Microsoft Word and Excel is preferred
• Excellent verbal and written communication skills
• Excellent organizational skills
• Demonstrated ability to multitask in a fast pace and demanding environment
• Excellent problem solving skills
• Excellent interpersonal skills
• Able to work independently or as a team member
• Attention to detail and hand-eye coordination