8 Client Service Associate Jobs in Twinsburg, OH
Giesecke+Devrient is Hiring a Client Service Associate Near Twinsburg, OH
Job SummaryThe Client Service Associate is responsible for providing the highest level of quality Client service, and ensuring excellent internal and external communication to support Client’s day to day requirements. This includes order processing, facilitating material procurement and inventory management, coordination of production scheduling, sourcing of special packaging or solutions, coordination of logistics including product shipping, customs clearance and delivery, and invoicing. This position requires direct interface with Clients, suppliers and internal support organizations to ensure timely and accurate deliveries. A high level of responsiveness and service is required for all duties. Location: 2020 Enterprise Parkway #2020, Twinsburg, Ohio 44087, this is an on site full time position
Duties and Responsibilites
- Act as a liaison between Clients and G D team to provide first level Client support, coordinating both internally and externally as required.
- Manage communication with the Client and track work in progress (WIP) items on the CRM/Client dashboard. Including regularly scheduled calls to review and update all WIP items.
- Work closely with Clients on card designs and approvals, including coordination with SMEs where required.
- Manage approvals with the relevant Payment Schemes as required.
- Coordinate Client on site visits for press validations and tours ensuring all relevant departments are aware and can support the Client expectations.
- Manage the processing of Client sales orders to include order confirmation and compliance verification for feasibility, product/material availability, schedules, and other relevant areas.
- Establish production and delivery schedules through direct communication with the Planning and Scheduling group, or other G D manufacturing facilities as needed.
- Support issuance requirements for client portfolios and assist clients to manage forecast and inventory to ensure no interruption to issuance.
- Support clients with inventory management by providing weekly or monthly inventory reports/order status reports.
- Review forecasted volumes with actual orders and manage changes with Clients, Sales and Operations.
- Work in conjunction with the Demand Analyst in the preparation of material and production forecasts to align with sales forecasts.
- Assist with submission and acceptance of orders to and from the LBA program (Load Balancing Application) to track orders with other G D production sites, including any claim handling.
- Support Finance Department for preparation of month end invoicing.
- Verify pricing on Client PO’s vs. quotations and/or Clients contracts.
- Some coordination required with third party vendors including brokers, freight companies and internal shipping department to ensure accurate and on time delivery.
- Provide second level support and backup to Client Services team as required
- Assist with training new team members as required
- Support with department efficiency projects as required
- Compliance with all company policies and procedures
- Key User Responsibilities
- High School Diploma or GED required; Bachelor’s degree preferred.
- Minimum of 3 years of direct Client Service and order management expereince in a Manufacturing, Printing or Financial environment preferred
- Must have excellent organization, planning, and multi-tasking skills with high attention to detail
- Must have efficient communication skills and excellent command of English, both written and verbal
- Self-motivated team player with ability to interact in a collaborative manner.
- Ability to be unfailingly civil and respectful to both your internal team players and external Clients.
- Proficiency with Microsoft Office applications
- General understanding of ERP system functionality with respect to order processing, inventory management, status monitoring and receiving is beneficial.
- Experience with SAP preferred.
Job Summary
Full Time
$52k-68k (estimate)
05/22/2024
06/19/2024
The job skills required for Client Service Associate include Client Service, Scheduling, Microsoft Office, Communication Skills, Attention to Detail, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Associate positions, which can be used as a reference in future career path planning. As a Client Service Associate, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Associate. You can explore the career advancement for a Client Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Associate job description and responsibilities
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/13/2022: Albany, GA
Provided daily financial transaction services for clients while delivering excellent customer care.
03/06/2022: San Bernardino, CA
Understand Clients' business to predict their needs and provide appropriate solutions.
03/05/2022: Oakland, CA
Processes and follows up on client documentation for proper maintenance of accounts.
01/23/2022: Temple, TX
Registered Client Service Associates (CSAs) help to shape the future of service by modernizing the client experience through an elevated standard of care.
12/25/2021: Modesto, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Associate jobs
Client Service Associates may also handle client complaints and provide resolutions.
02/27/2022: Providence, RI
Develop an ability to communicate effectively with clients, managers and other associates.
02/06/2022: Peoria, IL
May deliver exceptional customer experience while uncovering product or service needs for referral opportunities.
01/31/2022: Oakland, CA
Gained a clear understanding of client base to ensure the best possible handling of calls, visitors, and support requirements.
03/05/2022: Detroit, MI
Must be positive customer service attitude and dedication to quality, with a demonstrated attention to detail.
12/27/2021: Pierre, SD
Step 3: View the best colleges and universities for Client Service Associate.
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