MUST COMPLETE SCREENING QUESTIONS AND SKILLS TEST TO BE CONSIDERED

• FULL-TIME: (Mon - Fri 9:00 AM - 5:00 PM; 40 hrs/wk). All Full-Time training will be completed virtually. DO NOT APPLY IF IT IS DIFFICULT FOR YOU TO LEARN VIRTUALLY.

The Property Condition Specialist will focus on responsibilities centered around:

• The beautification/property condition reports for communities and long-term rental leasing (6 months or more)
• Maintenance management
• Invoicing and Billing
• Short-Term Rental Management: The check-in and check-out process for short-term rental leasing (6 months or less)

It is essential for the PCS to understand the roles may change to keep up with company demand. For example, investors may buy or sell properties anytime during the year. This will change the number of short-term or long-term rentals available.

ROLES AND RESPONSIBILITIES

(NOTE: You must use your own vehicle and have reliable transportation. DO NOT APPLY IF YOU DO NOT HAVE RELIABLE TRANSPORTATION OR IF YOU ARE NOT WILLING TO USE YOUR OWN TRANSPORTATION)

BEAUTIFICATION / PROPERTY CONDITION REPORTS

• Property Condition Reports: Conduct all Move-In, Quarterly Intra-Lease, and Move-Out property condition reports to document the property's overall care.
• Beautification Reports: Complete monthly exterior community reports recording the condition of the community. Submit any owner violations to the Property Manager for processing.

MAINTENANCE MANAGEMENT

• Maintenance Requests: Enter and process all maintenance requests. Coordinate estimates and approvals according to landlord guidelines. Process property Turnover to decrease vacancies.
• Emergency Maintenance: Enter, evaluate, and process all emergency maintenance requests. Respond to calls and service requests after hours and disperse them to appropriate vendors.
• Vendor Relationships: Establish, maintain, and discontinue vendor relationships in accordance with company guidelines.

INVOICING AND BILLING

• Proof of Service: Ensure all contracted work has both before and after photos from each vendor. All work must be verified before submitting payments.
• Vendor Invoices and Payments: Enter all approved invoices and submitted photos into the management system as a bill under the appropriate WO file.
• Landlord Approvals and Contributions: Ensure no work is completed before getting the landlord's written approval or relying on their predetermined maintenance notice. Ensure landlords contribute the funds for all approved work, so vendors receive payment within 7 days of the work completion.

SHORT-TERM RENTAL MANAGEMENT

• Maintain Listings: Ensure all listing details, booking availability/prices and linked calendars are correct across all STR platforms. Ensure the property is receiving high visibility and all changes are entered and reflected accurately.
• Respond to Inquiries: Reply to all guests' questions regarding bookings and maintain a high response rate.
• Coordinate Turn Cleanings: Schedule or coordinate STR cleanings according to company guidelines. Ensure the property is stocked with inventory and reset to the presentation guide standards. **This does require the PCS actually cleaning the short-term rental properties according to the check in schedule. DO NOT APPLY IF YOU DO NOT DESIRE TO PROVIDE 5-STAR CLEANING**
• Assess Reviews: Secure 5-Star Reviews after guests check-outs. Review and assess guest reviews and feedback for STR process or the property's improvement.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• No nights
• Weekends as needed

Application Question(s):

• Do you have reliable transportation? Reliable means: It is well maintained, rarely breaks down on the side of the road, receives all routine maintenance, does not prevent optimal job performance.
• Do you have experience providing 5-Star cleaning? If so, please explain.
• Do you have experience scheduling, coordinating, and working with outside vendors (ex: cleaners, plumbers, lawn maintenance, etc.)? If so, please explain.

Education:

• Associate (Required)

Experience:

• Customer service: 5 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Gainesville, FL: Relocate before starting work (Required)

Work Location: Multiple locations