Tech Support Representative

Gibson Connect has a full-time Tech Support Representative position now open for our Trenton Member Service Center located at 1207A S. College St., Trenton, TN.

The position schedules and confirms service appointments, resolves technical and non-technical customer problems/complaints, provides technical support for customers and employees, and coordinates setup and transfer of new telephone service to Gibson Connect.

The shift for this position is eight hours per day, Tuesday through Saturday, 11:00 AM to 7:30 PM (including holidays). Employee must respond immediately to 24-hour call-out and work overtime as needed, including weekends, nights, and holidays.

Qualified applicants must have:

• High school diploma or the equivalent
• One to two years of administrative experience
• One to two years in a customer service position
• Ability to effectively communicate with and courteously assist member-owners, other employees, and the public in person and by telephone

Equal opportunity employer