GENERAL SUMMARY

The Pre- Registration employee should have the ability to work under pressure and the conditions of frequent interruptions. They need considerable initiative and judgment involved in decisions. Will work under supervision, performing duties in an area where procedures are standardized, but where frequent independent decisions are required.

GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

PRINCIPLE DUTIES AND RESPONSIBILITIES

1. Registers patients who have been referred by a doctor for outpatient, outpatient surgery and ER. Will also perform admitting duties for Inpatients, Observations and Swing beds and all duties of a Patient Access Representative.

2. Obtains necessary information and consent for treatment and insurance forms.

3. Depending on shift, will cover the switchboard and assure calls get to proper destination.

4. Assists or arranges for patients to get to proper departments.

5. Make sure proper forms are returned and recorded properly.

6. Responsible for obtaining patient orders from physician offices prior to visit.

7. Asks for and collects upfront payments for current services at the time of registration.

9. Responsible for assisting with other functions of the Patient Access Department upon request.

PHYSICAL REQUIREMENTS

1. Work requires communication abilities necessary to interview customers, gather, and exchange information with other departments and others on a daily basis, including ability to use the telephone.

2. Work requires checking for accuracy on a daily basis.

3. Works requires the use of keyboard on a daily basis.

4. Must possess great phone skills with the ability to communicate effectively while entering information into the computer.

REPORTING RELATIONSHIP

Reports to the Patient Access Services Director

EDUCATION, KNOWLEDGE AND ABILITIES REQUIRED:

1. Good communication skills

2. Experience with keyboarding, calculator, and other office equipment commonly found in an office environment. Insurance background a plus but not required.

3. Must possess excellent customer service skills.

INFECTION EXPOSURE RISK LEVEL
Category 3 - No Risk - Your job does not involve exposure to blood, body fluids or tissue. You do not perform or help in emergency medical care or first aid as part of your job.
WORKING CONDITIONS

1. Works in an office with interruptions.

2. Works in office with co-workers, potential for personal harm or injury is limited when proper safety precautions are taken.