SUMMARY

The Front Desk employee coordinates, organizes and maintains the front office check in area with a high level of efficiency and professionalism. Facilitates completion of required paperwork, collects and enters the appropriate patient responsibility, and reviews the patient demographic information entered into the practice EMR system for accuracy.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Greet all patients, vendors and staff in a warm, inviting and professional manner

· Collect all applicable co-payments, deductibles and balances

· Obtain and enters all pertinent paperwork to register patients in a timely manner

· Knowledge of office staff and basic operations to direct walk in persons to the correct department

· Maintain updated schedules in the EMR system

· Accurately prepare charts at a minimum of one business day in advance for the next day

· Maintain a pleasant and clean patient waiting area

· Complete daily closing procedures and balances all payments at the end of the day

· Prepares daily deposits for scheduled weekly courier pick-up

· Basic knowledge of other related job areas in need of coverage

· Maintains all supplies needed for job performance

· Other duties may be assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

High School Diploma or Equivalent. A minimum of 2 years of related work experience and/or training preferred.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to read, write, and speak the English language fluently.

MATHEMATICAL SKILLS

General ability to calculate figures and amounts such as discounts and percentages relating to patient responsibility for outpatient visits.

REASONING ABILITY

Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, spreadsheet, or schedule form.

COMPUTER SKILLS

This position requires a basic knowledge of practice EMR appointment scheduling software, payment posting software, patient payment collection and overnight batching processing software, call center phone queue applications, and patient medical record electronic storage software.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb, or balance, stoop, kneel, crouch, or crawl, talk or hear, taste, or smell. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance, peripheral vision, depth perception, and ability to adjust focus.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Gastroenterology

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)
• EMR systems: 1 year (Required)
• Medical collection: 1 year (Required)
• Customer service: 1 year (Required)
• Front desk: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person