"My internet is too fast!" ...said no one, ever. Gfiber's mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe that customers deserve a better internet experience and everything we do is focused on providing just that. On our team, you will build and manage digital channels that support company-wide marketing, sales and self-service functions - reflecting our distinct brand. You will also identify and focus on an unparalleled customer experience throughout their digital lifecycle.

Role Description

As Head of Digital Product and Experience, you will shape the future of the online customer journey. You will lead a team that helps define and design the customer experience from signup and activation to ongoing support across our web and app based digital products. You will build a customer journey that guides sales, engagement and service outcomes. You will collaborate with brand, product strategy, support and engineering teams. You will have a deep understanding of user experience and design principles, a record of success in building digital products and managing and motivating teams.

In this role, you'll:

• Lead digital product and experience function across web based checkout, service portal and app products.
• Collaborate with cross-functional teams including product, brand, analytics and engineering to ensure that our products are user-centered and achieve our business goals.
• Define end-to-end digital product roadmaps and work cross-functionally on design, delivery and launches aligned with business objectives
• Conduct user research and testing to identify user needs; improve key performance metrics, such as: conversion rates, customer satisfaction and digital self-service adoption.

At a minimum we'd like you to have:

• 12 years of experience in the design, specification and launch of large scale direct-to-consumer digital products on mobile and web platforms.
• 8 years of experience leading digital design and product teams in agile delivery environments and partnership with engineering teams.
• Expertise in web and mobile design principles and systems to define customer journeys and interactive experiences.

It's preferred if you have:

• Experience with consumer e-commerce or subscription based digital products.
• Demonstrable industry thought leadership and portfolio of launched mobile and web digital products.
• Knowledge of agile web development, HTML, CSS, JavaScript and architecture frameworks for web and mobile consumer-facing digital products.
• Experience in user testing, usability research, web and app analytics, requirements elaboration and agile development principles.
• Experience in driving digital product requirements through delivery methodologies in partnership with engineering teams.
• Strong business strategy, communication and presentation skills,

The US base salary range for this full-time position is between $203 K - $280 K bonus equity benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.