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In this position you will play a key role as a Client Support Engineer on an effective, efficient, and highly customer-service oriented team.
This role is responsible for supporting escalations from the Help Desk, working independently and with engineers to address client requests.
It requires a balance of customer service skills, technical knowledge of the system, ingenuity, and problem-solving abilities.
Application Deadline for Internal Get Well Employees is Friday, 5 / 10 Responsibilities : Collaborate with internal and external customers to collect requirements and clearly document problem statements related to the hardware and software Leverage your knowledge of the software and back-end systems to efficiently diagnose and troubleshoot issues Follow documented procedures and escalation paths for issues so the right team is engaged in a timely manner Create client trust and confidence with clear, thorough, and customer-friendly communication and status updates on identified issues Proactively monitor and action critical service alerts as they happen Requirements : Demonstration of strong organizational and time management skills with the ability to juggle multiple priorities Comprehensive knowledge of our entire product portfolio Excellent communication skills, both verbal and written HTTP status code familiarity (not required but strongly recommended) Linux Server commands familiarity is a plus (bash commands, log grepping, etc) Ability to see all the moving pieces of the puzzle to isolate faults more quickly which leads to faster resolutions Must be able to constantly evolve your skills and knowledge in an ever-changing environment Resourceful and self-motivated About You : At least 2 years of experience as a Client Support Specialist (Tier 1) at Get Well with a preference being placed on specialists recently receiving a Senior title.
About Get Well : We are a global digital health company with more than 20 years of experience improving patient engagement.
Through partnerships with some of the most progressive hospitals and health systems in the world, we use digital technology to improve the healthcare experience for patients, their families, and clinicians.
The estimated pay scale for this position is between $44,000 - $54,000 in base salary, plus annual bonus potential of 5%.
Base salary is dependent upon many factors including, but not limited to, education, experience, and skills and this range is subject to change and may be modified in the future.
In addition to compensation, Get Well offers a comprehensive benefit package, 401K and incentive plans, open paid-time away, paid leave programs, wellness reimbursement, cell phone subsidy, peer recognition programs, health advocacy and employee assistance programs, pet insurance, and so much more.
Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Powered by JazzHR
Last updated : 2024-05-11
Full Time
Software & Cloud Computing
$80k-96k (estimate)
05/10/2024
05/24/2024
getwellnetwork.com
MENLO PARK, CA
200 - 500
2000
Private
TODD JOHNSON
$50M - $200M
Software & Cloud Computing
GetWellNetwork offers an interactive video service that helps healthcare providers improve performance and patient outcomes.
The job skills required for Client support engineer include Customer Service, Problem Solving, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Client support engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client support engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client support engineer positions, which can be used as a reference in future career path planning. As a Client support engineer, it can be promoted into senior positions as an Integrated Solutions Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client support engineer. You can explore the career advancement for a Client support engineer below and select your interested title to get hiring information.