28840BRPosition Title:Customer Service Agent, Part -Time, HS 3, Benefits - LakelandDepartment:Benefits AdministrationLocation:Lakeland, FLDescription:Working in a high volume customer services center responding to phone inquiries about Group Benefit Plans, i.e. health, life insurance, long term disability, voluntary benefit plans, Retirement and Stockholder Services,prepare paperwork related to benefit requests and update associates’ information andassist with a variety of other tasks within the benefits department as needed.Req ID:28840BRHours of Work:Availability 8:00am - 4:30pm, Monday - FridayFacility:Lak Publix Corporate Office B003State:FloridaFrequency of Pay:WeeklyTravel Frequency:0%Minimum Base Pay:16.35Additional Information:Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.Address:3300 Publix Corporate ParkwayCity:LakelandYear End Bonus:To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.Maximum Base Pay:23.20Required Qualifications:high school diploma or equivalent experienceability to handle a high volume of calls daily and process work accurately, timely and meet deadlinesprofessional telephone etiquette and probing skillsability to handle and maintain confidential and sensitive informationability to work independently and productivelybe detail-oriented with good analytical skills and problem-solving skillsworking knowledge of Microsoft Officeexcellent organizational skillsexcellent verbal and written communication skillsexcellent attendance and punctuality recordability to work well with others, remain positive and be an effective team memberobvious enthusiasm, initiative, pride in work and acommitment to Publix and our Mission.Preferred Qualifications:two years Publix retail customer service experience in an employee benefits administration departmentcall center experiencebenefits experiencegeneral accounting skillsBilingual -Spanish a plusPotential Annual Base Pay:NAZip Code:33811-3311Benefits Information:Employee stock ownership plan that contributes Publix stock to associates each year at no costAn opportunity to purchase additional shares of our privately-held stock401(k) retirement savings planGroup health, dental and vision plans planPaid Time OffPaid Parental LeaveShort- and long-term disability insuranceTuition reimbursementFree hot lunches (buffet-style) at facilities with a cafeteriaVisit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)