Job Title: Automotive Site Service Manager

Pay: $80,000-$90,000

Job Location: Kent, WA

Job Summary:

The Automotive Site Service Manager will oversee all aspects of truck maintenance and repair operations in the field, actively managing a team of technicians and mechanics on-site. This role entails hands-on leadership, technical expertise, and a strong commitment to customer service in a dynamic, field-based environment. The Automotive Site Service Manager will be responsible for ensuring exceptional service delivery, maintaining a safe and efficient work environment on the ground, and fostering a customer-focused approach in all field operations.

Responsibilities:

• Oversee all truck maintenance and repair activities, including diagnostics, inspections, scheduled maintenance, and major repairs
• Develop and implement service strategies, policies, and procedures to ensure efficient and effective service delivery
• Coordinate with parts suppliers, vendors, and service providers to procure necessary parts, tools, and equipment for repairs and maintenance
• Manage service schedules, work orders, and job assignments to optimize workflow and minimize downtime
• Ensure compliance with safety regulations, environmental standards, and company policies during all repair and maintenance activities
• Handle employee inquiries, complaints, and service requests, providing exceptional customer service and resolving issues promptly
• Maintain accurate records of repairs, maintenance activities, parts usage, and service history for documentation and reporting purposes
• Monitor service metrics, budgets, and profitability targets, analyzing performance data and implementing corrective actions as needed
• Collaborate with other departments, such as sales and operations, to meet employee needs, achieve business objectives, and promote growth opportunities
• Stay updated on industry trends, technological advancements, and best practices in maintenance and repair

Requirements:

• 7 years of hands-on experience working as a Heavy Equipment/Diesel Mechanic in a workshop or field environment
• 3 years of leadership/management
• Strong communication skills, teamwork abilities, and a customer-focused approach to service
• Excellent verbal and written communication skills to interact with employees, vendors, and management, conveying information clearly and professionally.
• Comprehensive understanding of heavy equipment/diesel mechanic systems, diagnostics, repairs, and maintenance procedures.
• Knowledge of safety protocols, regulations, and best practices in a workshop environment to ensure a safe working environment for employees.
• Understanding of customer service principles, strategies, and techniques to deliver exceptional service and address service needs effectively.
• Familiarity with parts management, inventory control, procurement processes, and supplier relationships to ensure availability of necessary parts and supplies.
• Strong leadership qualities to inspire, motivate, and guide team members, set goals, and achieve performance targets.
• Strong analytical and problem-solving skills to diagnose complex issues, develop effective solutions, and make informed decisions.
• Skill in resolving conflicts, addressing concerns, and managing difficult situations with diplomacy, tact, and professionalism.
• Flexibility and adaptability to handle changing priorities, evolving technologies, and dynamic business environments.
• Ability to build and maintain positive relationships with employees, earning their trust and loyalty through exceptional service and communication.

WORKING CONDITIONS:

This job will involve occasional exposure to some disagreeable elements such as hot and cold temperatures, loud noises, dust/dirt and exhaust fumes. Must be able to work in extreme conditions such as hot and cold weather.

PHYSICAL DEMANDS:

This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.

• Must be able to stand on hard surfaces for extended periods;
• Must be able to lift and move inventory items and other work-related items (up to 50 pounds);
• Must be able to work at a rapid pace for long periods;
• Must be able to push, pull, bend at the knees and waist, lift, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, climb steps, grasp and hold tools and other items with hands, all of this for either extended periods of time or many times throughout the day.

About Spiffy

Founded in 2014 to deliver convenient, trusted, and eco-friendly car care, Spiffy is a rapidly growing technology and services company. Spiffy offers mobile and fixed-site car washing, detailing, high-volume oil change, tire rotation, and other maintenance services to fleets, residences, and office parks from coast to coast. The company does all technology development, marketing, and sales in-house.

Spiffy was ranked among the Top 100 Most Loved Companies in America in 2023 by Newsweek which pays tribute to companies that put respect, caring, and appreciation for their employees at the center of their business model.