GENERAL JOB DESCRIPTION

Career Planner/Talent Development Specialists provide case management services to clients participating in career development, job training and job placement activities. Together with the client, the Talent Development Specialist develops a service plan and deliver services which can include career planning, training, and supportive services to eliminate barriers and result in meaningful employment.

QUALIFICATIONS

Education:

Bachelor’s degree in Social Work, Counseling, Psychology, Education, Business, HR or related field strongly preferred

Other:

Certified Career Development Facilitator and/or BSP Certified preferred. Proven ability to provide customer services to disadvantaged individuals. Ability to respond effectively to multiple requests and changing customer flow. Interpersonal skills sufficient to communicate with participants, employers, public and staff. Composition and computer skills sufficient to complete reports, letters and data input tasks.

DUTIES AND RESPONSIBILITIES

• Provide orientation to services and resources available in center.

• Advocate for and link customers to community services and assist in assessing available support services.

• Develop, enhance and deliver workshops for groups and individuals.

• Maintain and provide reports tracking customer information, attendance and activity to ensure necessary services are received in accordance with funding source requirements.

• Provide support to customers in the resource center to register on Pure Michigan Talent Connect, develop resumes, complete applications, and register on online job databases.

• Provide intake and determine customer’s eligibility for services. Assist in setting short- and long-term goals. Monitor performance and program completion.

• Assess each assigned customer by examining their capabilities, needs, and vocational potential and create Individual Success Strategy.

• Administer and interpret vocational assessment tools such as CASAS, interest surveys and standardized/validated aptitude tests and make appropriate employment and training recommendations.

• Complete all data entry, reporting and documentation requirements in a timely manner and accurate manner. Data tracking systems may include OSMIS, Salesforce, and Pure Michigan Talent Connect.

• Partner with Business Relationship Coordinators to identify local employers and businesses needs and to develop on the job training and apprenticeship opportunities for job seekers.

• Participate in networking and continuing education activities to improve service delivery and impact.

• Other duties as assigned.

 WORKING CONDITIONS

Environmental conditions:

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Physical requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting in required.

Accommodation(s):

As appropriate and fiscally reasonable.