OVERVIEW:

The Mining Product Specialist will be responsible for improving the business success of our mining & quarry customers through face-to-face contact and knowledge of their operation and needs. The primary objective of the Mining Product Specialist is to build relationships and establish a true partnership that will make our customers more successful by anticipating and/or recognizing their needs and supplying parts, equipment and setting up service for their equipment. This position will be based out of Duluth, MN.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the coverage, retention, development, and customer satisfaction at each mine site throughout Northern MN and affiliated mines which may be located elsewhere in the country.
• Responsible for selling assigned whole goods, parts, and service within the mines.
• Utilize CRM program to track customer visits, prepare quotes, and organize time.
• Work with the PSSR Manager and Regional Sales Manager to develop business relationships with mining customers and promote GES.
• Collaborate with sales, parts, and service teams to develop accurate demand forecasts.
• Work with parts and service department to keep customers up and running efficiently.
• Regularly monitor and update inventory levels to ensure accuracy on all stocking parts.
• Perform the necessary functions required for machine or equipment service and/or parts quotes.
• e. undercarriage evaluations, G.E.T evaluations, fit ups, record keeping, and recommendations.
• Identify key contacts within mines to promote GES growth.
• Follow up on all leads, contract lettings and inquiries; and follow through on all potential sales deals.
• Maintain required communications; advise superiors of all changes within the mines which can affect company success.
• Utilize telematics systems to manage the customer fleet and provide information to mine sites and GES employees to coordinate servicing and repairs.
• Regularly attend educational and training programs covering company policies, department objectives, product services and programs, and professional salesmanship and personal growth
• Keep informed on new contracts and opportunities; settle complaints, establish, and maintain personal relations with customers; assist at exhibits, demonstrations, and meetings.
• Attend educational and training programs covering company policies, department objectives, products services and programs, professional salesmanship, and personal growth.
• Establish and maintain strong relationships with key suppliers.
• Ability to balance the business needs and goals of the company while looking out for the best interests of each mine site.
• Controls travel and entertainment expenses and responsible for keeping accurate expense records and submitting them in a timely manner.

JOB REQUIREMENTS:

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative.
• A background in construction, aggregate and/or heavy construction equipment is recommended but not required.
• Minimum of 2 years’ experience in sales, service, heavy construction or product support.
• An above average computer comfort level and willingness to learn Microsoft Word, Excel, Outlook, CRM program and GES business software.
• Requires a valid driver’s license and the ability to maintain an insurable driving record.
• Must have a positive mental attitude.
• Must have excellent customer service skills, both internal and external customers
• Be personable, highly motivated, reliable, ethical, and able to adapt to all forces around them, customers, suppliers, coworkers, and manufacturers.
• Attain short and long-term objectives through good time management and planning.
• Strong interpersonal skills and oral/written communication skills.
• Organizational skills with ability to effectively manage multiple projects.
• Training to develop an expertise in all areas of GES products offered.

BENEFITS:

• Health
  • FSA
  • HSA w/ Employer Contributions
• Dental
• Vision
• Life / AD&D / Critical Illness
• 401k Company Match
• PTO Accrual
• Paid Holidays
• Prescription Safety Glass Reimbursement
• Safety Boot and Cold Weather Gear Reimbursement
• Employee Assistance Program
• Uniform/Clothing Allowance
• Employee Events
• Sponsorships
• Additional Job-Related Education and Trainings
• Short/Long Term Disability – Employer Paid

NATURE AND SCOPE OF JOB:

• Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching.
• Requires ability to push, lift, pull, and/or carry 10 lbs. or more.

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.