• Provides administrative support by creating professional and courteous correspondences between test vendors, examinees, faculty, staff, and students
• Generates daily reports; research student records; enters research data in Excel; completes daily task reports
• Administers proctoring service for academic tests and provides proctoring for placement tests
• Provides excellent customer service and provides requested information or refers to the appropriate department
• Ensures all computers have appropriate software for each test
• Perform other duties as assigned

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Customer service experience in a high-volume environment with an ability to handle stressful situations.
• Excellent organization and prioritization skills.
• Excellent oral and written communication skills.
• Excellent computer skills; intermediate experience in Microsoft Office 365.
• Must be able to work with minimal supervision and as part of a team.
• Strong attention to detail.
• Ability to learn applications quickly.
• Experience working with a diverse student population.
• Ability to work mornings, evenings and Saturdays.
• Complete certifications within 30 days of hire date.
• Commitment to working with diverse colleagues, students, and community members.
• Demonstrable commitment to promoting and enhancing equity, inclusion, and diversity.
• Experience with or willingness to learn artificial intelligence tools.

• Experience working in a testing center.
• Experience working in a post-secondary educational environment.
• Knowledge of academic and placement testing.
• Knowledge of Canvas or other Learning Management Systems.
• Intermediate knowledge of Microsoft Excel.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.