• Develop and implement strategic enrollment and retention plans in alignment with the college’s mission and vision of affordable access to educational opportunities and workforce development for all the constituents of our service area.
• Oversee office scheduling for enrollment services staff members.
• Create and keep training manuals for current and future services.
• Serve as point of contact to resolve issues sent by Enrollment Services staff.
• Serve as point of contact for Enrollment Services’ participation in recruiting, orientation, and other College-wide activities.
• Help to set annual goals for Enrollment Services, including budget planning, and analyze enrollment trends and data to improve progress towards enrollment goals.
• Provide reports as requested to the Leadership Council ensuring Enrollment Services are running as efficiently in compliance with academic policies and accreditation standards.
• Collaborate with various departments (Counseling, Financial Aid, Office of Accessibility Resources, Testing Services, Business Office, Tutoring Services, Workforce, along with division Deans) to improve student services and satisfaction.
• Attend monthly meetings in various departments to ensure Enrollment Services has current information.
• Serve as liaison with all College departments to obtain up to date information on all college programs and services. Represent Enrollment services on College Leadership Council, Enrollment Management Taskforce Committee, and other college-wide committees as requested.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Supervision and Managerial experience
• Effective interpersonal skills
• Strong organizational skills
• Excellent customer service skills
• Knowledge of institutional policies and procedures
• Proficiency in Microsoft Office applications
• Ability to work independently
• Experience with or willingness to learn artificial intelligence tools.

• Bilingual (Spanish)/English
• Extensive experience in education, business administration, or related field
• Excellent communication and people skills.
• Experience in higher education administration, particularly in enrollment management.
• Experience using a student information system (PeopleSoft, Lumens, Banner, Salesforce, Navigate, etc.)
• Experience in recruitment, admissions counseling, academic advising, or marketing to expand the college’s visibility and attract diverse student populations.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.