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Job Description :
WELCOME TO GERBER COLLISION & GLASS - MARBLE FALLS, TX
Pay range starting from $33,280 to $41,600
depending on experience and location
$$ EMPLOYEE REFERRAL BONUS'S FOR GENERAL MGR’S, ESTIMATORS, & BODY TECHNICIANS (BRING YOUR PEERS w / YOU AND GET AN ADDED BONUS)$$
CUSTOMER SUCCESS MANAGER / COORDINATOR
IN-PERSON / ONSITE MONDAY-FRIDAY 7 : 30 AM TO 5 : 30 PM
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Confirms car rental information and updates CCC One with rental car usage information.
Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
Education and / or Experience Required
High School Diploma or GED (General Education Diploma)
Minimum : 1 year experience in a similar role such as administration assistant.
Preferred : 1 year in an auto body or similar work environment including previous customer service experience.
Required Skills / Abilities
Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Other Requirements
Valid driver’s license.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
customer service manager, customer service coordinator, collision CSR, customer service success representative, customer service success coordinator,
customer service success manager.
INDSOUTH
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including :
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
Last updated : 2024-04-30
Full Time
Consumer Services
$38k-47k (estimate)
03/22/2024
05/03/2024
gerbercollision.com
HUDSON, OH
500 - 1,000
1937
Private
$500M - $1B
Consumer Services
Gerber Collision & Glass offers full service auto body, collision and windshield auto glass repair and replacement services.
The job skills required for Csr include Customer Service, Scheduling, Life Insurance, Cash Handling, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Csr. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Csr. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Csr positions, which can be used as a reference in future career path planning. As a Csr, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Csr. You can explore the career advancement for a Csr below and select your interested title to get hiring information.
If you are interested in becoming a CSR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a CSR for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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