Job Description :

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers andinsurance companies throughout the repair process.

The Estimator accurately assesses the damage of vehicles and documentsneeded repairs and parts replacement on the damage appraisal.

The Estimator plays a pivotal role in the success of the customer’sexperience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Job Responsibilities

Build a relationship with vehicle owners, repairers and insurance personnel to negotiate costs and close customer sales, as well as communicate the importance of the satisfaction survey

Inspect, analyze and evaluate damaged vehicles to create a comprehensive and accurate damage report

Oversee compliance with all insurance client requirements, processes and metrics when writing estimates including part selection, photo documentation and upload requirements

Juggle multiple scheduling estimates, arrivals and deliveries

Provide customers with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.

Participate in the final repair plan meetings after complete disassembly in order to write accurate estimates / supplements and ensure timely uploads of estimates / supplements as required

Complete I-Car annual training

Complete KPA safety training monthly and OSHA training as needed

Manage repair plans according to OEM specifications and company standards, including Alldata, I-CAR, and the WOW Operating Way

Attend / collaborate with team during daily production meetings

Other duties as assigned

Minimum Qualifications

World class customer service skills

1-3 years experience working in a collision repair shop

Proficiency with CCC One and familiarity with Audatex and / or Mitchell Estimating Systems

Experience with various insurance direct repair guidelines

I-CAR or ASE Certifications are a bonus

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. #indsouth

Benefits That Drive Your Success

• Competitive Pay Plans
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Paid Vacation & Holidays
• Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

Last updated : 2024-05-18