Position Overview

If you are an experienced Estimator with strong people and communication skills that is looking for your next career opportunity, Gerber offers the stable work environment you need to be successful.

Gerber relies on our Estimators to be the voice of the company and lead customers through the vehicle repair process. Our Estimators are essential because they are the liaison between the customer and our insurance partners;

they play a critical role to ensure the repair process goes smoothly.

Job Responsibilities

Build a relationship with vehicle owners, repairers and insurance personnel to negotiate costs and close customer sales, as well as communicate the importance of the satisfaction survey

Inspect, analyze and evaluate damaged vehicles to create a comprehensive and accurate damage report

Oversee compliance with all insurance client requirements, processes and metrics when writing estimates including part selection, photo documentation and upload requirements

Juggle multiple scheduling estimates, arrivals and deliveries

Provide customers with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.

Participate in the final repair plan meetings after complete disassembly in order to write accurate estimates / supplements and ensure timely uploads of estimates / supplements as required

Complete I-Car annual training

Complete KPA safety training monthly and OSHA training as needed

Manage repair plans according to OEM specifications and company standards, including Alldata, I-CAR, and the WOW Operating Way

Attend / collaborate with team during daily production meetings

Other duties as assigned

Minimum Qualifications

World class customer service skills

1-3 years experience in a similar role

Proficiency with CCC One and familiarity with Audatex and / or Mitchell Estimating Systems

Familiarity with various insurance direct repair guidelines

I-CAR or ASE Certifications are a bonus

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including :

Competitive Pay Plans

Medical, Prescription Drug, Dental & Vision Insurance

Short-Term Disability & Life Insurance

Paid Vacation & Holidays

Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

Last updated : 2024-02-24