Employment Terms : This job is a part-time, non-benefited, FLSA non-exempt position in the Student Affairs Division that reports to an Enrollment Manager and the Executive Director of Student Recruitment.

Salary : $ per hour

Schedule : 19 hours per week.Availability between the hours of 8 : 00am 6 : 30pm Monday- Thursday; Fridays between 8 : 00am-4 : 00pm;

occasional Saturdays and some evenings.This position is located on the Alpharetta North-Fulton Campus

Minimum Qualifications (Job code T6001) :

Bachelor’s degree in a related field and up to two (2) years’ experience directly related to the duties and responsibilities specified.

Note : Experience may substitute for a degree on a year-for-year basis

Preferred Qualifications :

Demonstrated knowledge of Financial Aid, Records, Admissions and / or Academic Advisement, with experience in interpreting academic policy and procedures;

compiling and analyzing student academic information and records. Work experience using Banner student information system.

Strong computer skills to manage student record system (Banner), Crystal Reports, Degree Works, and Microsoft Office.Ability to interact effectively as a member of a team and work collaboratively with other departments.

Ability to listen to customers (e.g., students, staff, etc.) and to understand and respond positively to their requests. Ability to adapt to changing assignments and multiple priorities.

Ability to manage multiple tasks and successfully meet deadlines.

Technical Skills and Competencies :

• Knowledge of Student Services functions, policies and procedures; Quality customer service principles and practices; Knowledge of administrative procedures;
• Display professional demeanor and appearance; Sustain a positive attitude; Assert good interpersonal skills; Demonstrate critical thinking and problem-solving abilities;
• Preserve attention to detail and accuracy; Research and collect data; Express initiative and adaptability; Maintain high stress tolerance;

Uphold commitment to the Gwinnett Tech community.

Other duties may be assigned by the Enrollment Advising Manager or the Executive Director for Enrollment Support.

Duties / Responsibilities

Percentage of Time

• Advise and orient students to GTC’s academic structure and policies.
• Provide students with guidance and information regarding career options, goal setting, and career research.
• Assist students with the development of individual education plans.
• Help students identify available support services for academic success.
• Advise students throughout the educational process.
• Provide accurate guidance to customers.
• Respond to customer inquiries in a timely manner and keep customer updated on resolution progress.
• Utilize database software and statistical programs for tracking purposes and assessment of services provided.
• Advise on financial assistance programs available to college applicants and enrolled students, including scholarships, grants and student loans.
• Assist students in a professional manner concerning the financial aid application process.
• Ensure forms are fully completed before being submitted.
• Counsel students using all available financial aid resources to project yearly plan for financial support.
• Advise students on financial aid special consideration appeals and Standards of Academic Progress Appeals.Ability to deal calmly with student applicants and their financial aid issues.

Assist with registration and graduation activities.

• Assist students with understanding the registration process in BANNER.
• Accept Records forms and documents for processing, following established protocol.
• Share information with other departments regarding registration and graduation activities in a timely manner.
• Verify student record information to requesting personnel.
• Conduct graduation audits, advisement on graduation requirements, and other graduation related activities

Assist with the design and execution of special events, projects and activities as requested.

• Readily assist with special events, projects and activities.
• Share information with other departments regarding activities in a timely manner.
• Provide periodic workshops and training sessions to promote student success.

Perform other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College

Physical Demands : Frequency

Frequency

N)Never, (O)Occasionally or (C)Constantly

Requires operation, access, or control of financial resources.

Requires having a P-Card.

Driving is a responsibility of this position.

This position will have direct interaction or care of children under the age of 18 or direct patient care.

This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications).

This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation.

This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation.

This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation.

This position requires the ability to repeat motions that may include the wrists, hands and / or fingers with or without reasonable accommodation.

This position requires the ability to operate machinery and / or power tools with or without reasonable accommodation.

Operating motor vehicles or heavy equipment with or without reasonable accommodation.

Noisy environments.

Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation.

Light work that includes moving objects up to 20 pounds with or without reasonable accommodation.

Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation.

Work in outdoor elements such as precipitation and wind.

Assessing the accuracy, neatness and thoroughness of the work assigned.

The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, spouse of military member or citizenship status (except in those special circumstances permitted or mandated by law).

This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Innovation and Opportunity Act (WIOA) Title I financed programs, educational programs and activities, including admissions, scholarships and loans, student life, and athletics.

It also encompasses the recruitment and employment of personnel and contracting for goods and services.

The Technical College System and Technical Colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices designed to ensure the full realization of equal opportunity.

The following person has been designated to handle inquiries regarding the nondiscrimination policies : Lisa Richardson, Title IX and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100, Room 323B, Lawrenceville, GA 30043, 678-226-6691,