IBI Healthcare is looking for a Patient Coordinator/Front desk receptionist to join our growing team!

You may check us out via our website: www.ibihealthcare.com

The coordinator routinely interacts with physicians, staff, community members, and health care professionals in the process of planning, providing, promoting, and supporting the Telemed and education of programs and services to patients. Responsible for scheduling orientation appointments, setting up and testing equipment, collecting evaluation data, supporting physicians and other providers during the consultation, promoting programs in the local community, and providers on telehealth service delivery and equipment usage.

What you get to do:

• Knowing the patient’s plan of care and making sure patients schedule and keep appointments
• Collecting out-of-pocket costs (Co-Pays etc.)
• Creating and maintaining patient records
• Obtaining prior authorization for patients when required
• Support physicians, nurse practitioners (NP), physician assistants (PA), and other providers in the telehealthcare of patients.
• Educate on patient portal enrollment and utilization.
• Organize training for patients and providers of telemedicine, videoconferencing, and remote monitoring systems.
• Assess the telehealth needs of patients and develop skill-appropriate sessions.
• Prepare patients with a comprehensive, clear, and understandable set of instructions describing system processes and user support processes as necessary to maintain and verify system operations.
• Assist patients in making necessary arrangements to allow for a virtual health appointment
• Keep track and follow up with your set of patients throughout the process to ensure all prerequisite steps have been properly completed for a smooth virtual health appointment.
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

Who are you:

• Must have Medical Assistant experience
• Bilingual in English and Spanish (preferred)
• Must have cosmetic background
• Telemedicine clinic experience and knowledge of various telemedicine technologies are preferred.
• Demonstrated ability to communicate effectively with physicians and clinical staff. Ability to positively represent telemedicine to external organizations and participants.
• Possesses problem-solving and decision-making abilities
• Ability to prioritize workload and meet deadlines, develop and carry out project assignments in an efficient and timely manner, and provide accurate and succinct documentation of activities
• Abides by all policies and procedures concerning personnel including conflict of interest policy
• Experience working in a clinical setting with technicians, nurses, and physicians.
• Knowledge of patient scheduling systems and billing systems.
• Computer skills and an ability to learn and understand the general technical requirements for the telemedicine system. With training, the ability to provide basic technical support and to triage more difficult problems to appropriate staff.
• Ability to exercise tact, courtesy, and diplomacy when dealing with individuals at any level.
• Ability to maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision, and commit to excellence Electronic Medical Record system knowledge preferred

Ownership:

• Patient Experience: Provide exceptional, high-quality care to each patient, every day.
• Work culture: Be part of a cohesive team that works well together.
• Treat patients and their families with dignity and respect.

Who we are:

Our mission is to provide high-quality, accessible, and affordable surgical care solutions. IBI Healthcare is a surgical group devoted to providing the highest quality healthcare services. Our vision is to become the most respected and successful surgical group in the United States for our patients, members, and partners. At IBI Healthcare, we are experts in incision-less acid reflux treatment surgery and are one of the leading experts in weight loss surgery.

Why IBI Healthcare?

IBI Healthcare improves our patients’ lives through personalized care, exceptional service, and leading-edge treatments. You’re talented and dedicated to high-level patient care. You’ll choose IBI Healthcare because you want to work with people who are compassionate, welcoming, friendly, smart, energetic, and dedicated to providing excellent healthcare.

As we change the face of medical management within Physician Group Practices, we’re providing our team members with a friendly, team-oriented culture!

Because!!

• Fastest growing Surgical practice in the Southeastern United States!
• The staff works well together. Excellent supportive team environment.
• Work alongside multiple physicians, clinical leaders, and staff. There is never a dull moment here.
• Your work will be noticed and recognized.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

IBI Healthcare does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team