STATEWIDE INTAKE SPECIALIST

The Statewide Centralized Intake Unit of Georgia Legal Services Program (GLSP) is seeking applicants to work as an Intake Specialists.

The successful applicants will assume intake responsibilities on a full-time basis 5 days per week. The Intake specialist will answer and return incoming calls assigned to the Intake Workgroup of persons seeking legal assistance from Georgia Legal Services Program. Duties include, but are not limited to, screening and interviewing clients, making appointments, assisting clients in completing forms and questionnaires, making referrals to agencies and private attorneys, the input of initial data and updating data in Legal Server, and directing clients to self-help websites.

Requirements

Applicants must have the ability to quickly establish a rapport with callers to effectively and efficiently obtain information needed to evaluate prospective clients’ cases. Position requires the following skills: the ability to identify legal issues; proficiency in the use of computers; good typing skills; ability to operate GLSP office equipment without assistance; proficiency in the use of Legal Server; ability to organize and prioritize work; and, a good track record completing tasks in a timely manner.

Prior experience as a GLSP paralegal, receptionist, or client pre-screener is a plus. Must be proficient in the use of Microsoft Office and have good writing and grammar skills.

Starting salary $30,700 and is dependent upon experience and qualifications; GLSP offers excellent fringe benefits. GLSP requires that all employees comply with our COVID – 19 Vaccine Policy. A statement of interest and resume should be submitted to https://www.glsp.org/join-the-team/.

GLSP is an Affirmative Action/ Equal Opportunity Employer. It is the policy of Georgia Legal Services Program not to discriminate against any applicant for employment because of race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition, national origin, disability, marital or other protected status. GLSP values a diverse work environment and strongly encourages women, people of color, people who identify as LGBTQ, people with disabilities, and people who have experienced poverty or homelessness to apply. GLSP invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice.

Job Type: Full-time

Pay: From $30,700.00 per year

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person