I. DEPARTMENT INFORMATION

Job Description Summary:

The GW Athletics Ticket Representative is responsible for providing amazing service to patrons
attending GW events.
Responsibilities include:

Greet and welcome patrons as they enter the venue and sell tickets using Ticketmaster platform (TM1 Sales).

Assist patrons who have issues with their tickets.

Answer questions and provide information in regards to ticket prices, seating, parking, and other general
information.

Assist with ticket scanning as patrons enter the venue.

Answer guest questions and provide a high level of customer service.

Maintain a positive, professional manner to other staff and patrons.

Minimum Qualifications:

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

Positive, friendly attitude. Experience in customer service preferred.

II. POSITION INFORMATION

Campus Location:

Foggy Bottom, Washington, D.C.

College/School/Department:

Athletics and Recreation

Family

Sub-Family

Stream

Level

Full-Time/Part-Time:

Hours Per Week:

5-10

Work Schedule:

Monday through Friday; evenings and weekends

Position Designation:

Telework:

No

Required Background Check:

Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Position Type:

Posting Number:

T000330

Job Open Date:

12/08/2023

Job Close Date:

Open Until Filled:

No

Applicant Review Will Commence On:

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.