The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Position Summary

The Director assumes responsibility for the day-to-day operational management of all activities and functions of the Emergency Medicine Innovative Practice Section and its 24/7/365 Communication Center. Programs in this section include Telehealth, global case management, medical escorts, event management, and the GW Training Center. The Director is responsible for implementing and evaluating program policies, procedures, and standards; building new business, determining program service levels and enhancements; developing and monitoring program budgets; providing technical advice and supervision to staff, other departments, the public, and other agencies with a relationship to the Medical Faculty Associates and/or Department of Emergency Medicine.

Essential Duties and Responsibilities: To perform this position successfully, an individual must perform each essential duty satisfactorily. Other duties may be assigned.

• Develops and directs the implementation of goals, objectives, policies, procedures, and work standards where applicable for Innovative Practice; interprets and complies with all applicable federal and state regulations.
• Directs day-to-day operations of multiple regional, national, and international service lines to ensure that policies and procedures are being followed, that goals and objectives are met, and that services and projects are being accomplished efficiently and effectively; takes corrective action as necessary and, where subordinates are present, may relieve them of the most difficult, sensitive or controversial projects within the program.
• Serves as Operational Director for the GW MFA Operational Medicine EMS agency and fulfills all subsequent responsibilities as required by DC law.
• Provides or arranges for 24/7/365 supervisorial coverage to Innovative Practice staff.
• Manages, in partnership with the Senior WECC Coordinator, day-to-day operations of the Emergency Medicine Department’s Worldwide Emergency Communication Center - a 24/7/365 telemedicine center staffed by emergency medical technicians (EMTs).
• Develops and monitors multiple program budgets; oversees the financial well-being of all telemedical and operational medicine programming by analyzing cost effectiveness and exercising cost controls; prepares, submits, and justifies budget enhancement requests.
• In partnership with the Finance Manager, responsible for new business development for all service lines including the addition of new programs.
• Responsible for providing direction and support for telehealth within the department and initiatives throughout the MFA.
• Plans, organizes, administers, reviews, and evaluates the work of subordinate professional, technical, support, and operational staff.
• Travels, as necessary, both domestically and internationally.
• Provides for the selection, training, professional development, and work evaluation of subordinate staff and makes recommendations on hiring, termination, promotion, and discipline as required for program staff.
• Monitors and stays abreast of technological, legal and operational changes that affect the activities and work processes of all programs; makes recommendations for and develops and carries out improvements to the program to meet changing mission parameters and requirements as dictated by the Practice Group Administrator or Department Chair.
• Confers with and represents the program and the Department of Emergency Medicine in meetings with other departments and institutions; serves as the representative with a variety of public, business, and community groups and organizations; fosters collaborative working relationships to the benefit of the Department of Emergency Medicine and the MFA.
• Prioritizes and allocates available program resources; reviews and evaluates program and service delivery, makes recommendations for and executes changes in operations to ensure maximum effective service provision; assists in developing new program function elements, including researching, compiling, and analyzing supporting data.
• Performs administrative duties requiring oversight, attention to detail, and analysis; performs strategic planning and financial analysis, including assisting in the preparation of specialized program and project budgets to include staffing and operational needs.
• May provide staff support to commissions, committees, and task forces.
• Negotiates, develops, monitors, and administers a variety of contracts and agreements.
• Develops systems and maintains records that provide for the proper evaluation, control, and documentation of assigned program activities; prepares a variety of written correspondence, reports, procedures, directives, and other materials.
• Performs other duties of a similar nature or level.

Minimum Qualifications

Education

• A Bachelor’s degree or equivalent combination of training and experience is required
• Master's degree preferred
• National Registry EMT certification, A-EMT NRP certification, or a nursing license is required.

Experience

• A minimum of 3 years of experience within or related to the delivery of telemedicine, austere medicine, or operational medicine.

Physical Requirements

• Stand, walk, and reach out for long periods of time in a clinical setting.
• Must be able to occasionally lift, carry, push, or pull over 100 lbs. as part of the role.
• Regularly exposed to healthcare settings that may require personal protective equipment.
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.