Gensco currently has an amazing opportunity available to join our Commercial Sales Team at our Corporate Offices in Tacoma, WA as a Commercial Inside Sales Support Specialist!

Schedule - Monday-Friday 8:30am - 5:00pm
Full Time - starting pay range $20.00-$28.50 per hour based on upon experience

Summary

• Perform a broad range of administrative responsibilities in support of the Commercial inside Sales Team
• Maintain a high level of customer service and professionalism
• Perform administration responsibilities as assigned by Logistics specialist

Duties and Responsibilities

1. Customer Service

• Provide excellent customer service by treating all customers fairly and honestly
• Promptly answer phone calls directed to the Commercial Inside Sales Team and route them to the appropriate party
• Ensure customers are “on hold” no more than 45 seconds
• Accurately record and direct messages to appropriate individuals
• Always present a professional appearance and image

2. Basic Functions

• Complete quality, error free work
• Track all inbound freight (direct or special orders)
• Promptly notify Customers and Sales Reps of shipping changes
• Process RMA’s and assist with Vendor returns
• Investigate and respond to customer product or delivery issues
• Work with the Tacoma Distribution Center and/or Gensco’s suppliers to promptly respond to all Customer Order - tracking Inquiries within 1 hour of request
• Provide submittals to customers as required
• Provide operation manuals (O&M’s) to customer as required
• Provide lead times for quoters proposals as requested
• Work with and resolve customers freight claim issues
• Input Data into Salesforce as directed

3. Advanced Functions
Assist the Logistics Specialist by:

• Converting quotes to orders for non-direct/nonspecial orders
• Creating branch transfers
• Forwarding Boom Truck and Flat Bed deliveries to TDC Dispatcher
• Assisting with special projects as assigned

Education/Experience/Skills

• Must have High School Diploma or GED 
• Excellent written and oral communication skills
• Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment
• Customer service-oriented approach; respond to requests with a sense of urgency
• Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
• Excellent interpersonal skills, both in person and over the phone
• Able to use personal computer, Microsoft Office software Applications, and P21
• Comfortable working in a team oriented, fast paced, and customer focused environment
• Willing to “think outside of the box” and identify process improvement opportunities
• Ability to move freely about the facility, work sitting or standing, operate basic business machines, and lift and carry office supplies

About Gensco
Gensco, Inc. is a successful HVAC wholesale distributor and manufacturer doing business in the Pacific Northwest for over 75 years. We pride ourselves on delivering outstanding service and value to our customers and providing opportunity and job satisfaction for our 1,000 Team Members throughout Washington, Oregon, Montana, Idaho, and Alaska.

Gensco’s Mission: “Provide all of our customers with quality products and services the first time, every time, and to provide all Team Members opportunity and job satisfaction.” 

Benefits
Comprehensive and competitive benefits package including:

• Healthcare coverage of medical, dental and vision available first of the month following date of hire
• Generous discretionary Profit Sharing
• 401(k) Retirement Plan
• Employee Assistance Program
• Paid time off including vacation, sick leave and holidays
• Tuition reimbursement for 2-year and 4-year degree programs
• Post high-school scholarship opportunity for Team Member’s children

Gensco is a drug free company and EOE.

If you are interested in joining our winning team, please apply online at https://Gensco.applytojob.com.