Responsibilities

• Collaborate with business stakeholders to understand their digital service needs, challenges, and goals.
• Translate business requirements into clear, concise, and actionable technical specifications for IT teams.
• Act as a liaison between business and IT, ensuring clear communication and fostering collaboration ensuring business requirements are met while IT processes, standards, and policies are strictly adhered to
• Create documentation of existing equipment and software to assist in formulation of crosswalk to future services and support models
• Provide consultation on optimal use of resources and offer guidance related to the automation of certain workflows used to process digital images and audio
• Act as a primary support resource for a catalog of IT services and applications used by the Society, including efforts to establish digital asset management participating regularly in project and implementation meetings

Knowledge, Skills & Abilities

Minimum Qualifications:

• 4 years of relevant professional experience
• Ability to communicate effectively and translate complicated technical topics with a non-IT audience
• Experience with technical planning, project communication, and change management processes
• Experience supporting and analyzing various digital workflows, IT processes, computer types, peripherals, and operating systems
• Experience with scripting languages and automation tools
• Basic understanding of storage technologies and storage arrays
• Experience working within a collaborative team environment and independently
• Exceptional ability to multi-task and prioritize effectively in a high-pressure environment
• Exceptional customer service orientation

Additional Qualifications:

• Experience supporting specialized digital imaging equipment and peripherals
• Experience creating and maintaining hardware or software inventories, user guides, and maintenance schedules
• Experience with digital workflows related to bulk imaging and audio capture
• Experience leveraging Optical Character Recognition (OCR)
• Experience with virtualization technologies and concepts
• Experience with image and audio capture technologies