2 Call Center Representative - Full Time Jobs in Auburn, MI
Genisys Credit Union is Hiring a Call Center Representative - Full Time Near Auburn, MI
Position Purpose:
Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media.
Job Duties (include but not limited to):
- Interact with members via phone, e-mail, chat and other media as appropriate.
- Answer member questions concerning their accounts and Credit Union services.
- Promote the sale of Credit Union products and services.
- Provide members with information necessary to make informed decisions regarding their financial transactions.
- Process a variety of member transactions such as check orders, balance information, fee disputes, etc.
Qualifications
- High school graduate or equivalent
- Up to two years of customer service experience; sales/retail sales experience preferred
Skills/Abilities:
- Strong typing abilities.
- Good verbal public relations skills.
- Communicate verbally and in writing.
- Able to operate calculator, word processor, and related computer applications.
- Well organized.
- Strong commitment to cross selling and over coming objections when cross selling applicable products and services.
- Maintain confidentiality of member data.
Benefits
- Vacation and Paid Time Off
- Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
- Paid Tuition to $5000 per year
- Bereavement Pay
- Holiday pay at 8 hours per observed holiday
- Free Financial Planning Assistance
- 401k up to 3% match and 5% Profit Share
Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran
Job Summary
Full Time
Banking
$36k-47k (estimate)
05/14/2023
07/20/2024
genisyscu.org
CLINTON TOWNSHIP, MI
100 - 200
1936
$50M - $200M
Banking
Related Companies
About Genisys Credit Union
Genisys Credit Union is a not-for-profit, member-owned financial institution that has been committed to helping its members financially since 1936. Based out of Auburn Hills, Genisys is one of the largest credit unions in Michigan and one of the strongest in the country with over $2.3 billion in assets. We consistently receive the highest ratings for safety and soundness and are focused on providing our more than 217,000 members nationwide with convenience and quality service through 32 branch locations, nearly 5,000 shared branches and 30,000 surcharge-free ATMs. We sponsor over 400 community... events a year and provide over 4,000 hours of hands-on volunteer support. We are glad to be part of your community, and we truly believe that Genisys is where you come first. Membership is open to anyone who lives, works, worships, attends school or owns a business in the entire state of Michigan; Minnesota - Counties of: Dakota, Ramsey, Anoka, Hennepin, Scott & Washington; or in Pennsylvania - Montgomery County. You can also become a member by being an immediate family member of a Genisys member or by being employed by one of our 450 affiliated select employee groups. Federally Insured by the NCUA
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The job skills required for Call Center Representative - Full Time include Call Center, Products and Services, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative - Full Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative - Full Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative - Full Time positions, which can be used as a reference in future career path planning. As a Call Center Representative - Full Time, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative - Full Time. You can explore the career advancement for a Call Center Representative - Full Time below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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