Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The ROC Administrator holds the pivotal responsibility of ensuring comprehensive oversight and governance across the domains of Operational Resilience, including Business Continuity, Service Availability, and Crisis & Incident Management, in accordance with Genesys' strategic vision and the Resiliency Operation Center framework, thereby ensuring the uninterrupted provision of Genesys’ Cloud-based service offerings 24/7/365. Additionally, the ROC Administrator is tasked with troubleshooting operational issues, delivering technical support, and maintaining documentation to effectively manage the Incident Management and Problem Management processes. This role involves acquiring expertise in industry Service Management and DevOps/SRE best practices (such as ITIL, Lean, Continuous Delivery, Infrastructure-as-Code, etc.) and staying abreast of trends to drive enhancements in automation, leveraging their extensive experience.

Key Responsibilities:

Minimum Requirements:

What You’ll Need to Succeed:

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

More details about our company benefits can be found at the following link:

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About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.