Phone Scheduler

Venice, FL

Do your life’s best work!

In all of our treatment centers, the first point of verbal contact for our patients is the Phone Scheduler. As first impressions are lasting, it is imperative that our personnel portray patience, understanding, professionalism, compassion and accuracy.

What you’ll do:

• Responsible for scheduling patients with providers and midlevel providers based on availability and diagnosis.
• Maintain daily treatment schedules as directed.
• Under the guidance of the Physician and clinical support staff, create the daily patient schedule.
• Maintain an active hospital patient treatment list that must be updated daily.
• Verify patient’s demographics on each call or visit.
• Manage all incoming phone calls and facilitate appointment scheduling or other actions as necessary. If patient requests involve other staff members, locate appropriate person. If the person is unable to take the call, an accurate message must be taken and given to the specific individual in a timely fashion.
• Scheduler is responsible for the completion and distribution of all daily patient schedules and information.
• Scheduler distributes pre and post treatment information to patient as necessary.

What you'll do:

• Responsible for scheduling patients with providers and midlevel providers based on availability and diagnosis.
• Maintain daily treatment schedules as directed.
• Under the guidance of the Physician and clinical support staff, create the daily patient schedule.
• Maintain an active hospital patient treatment list that must be updated daily.
• Verify patient’s demographics on each call or visit.
• Manage all incoming phone calls and facilitate appointment scheduling or other actions as necessary. If patient requests involve other staff members, locate appropriate person. If the person is unable to take the call, an accurate message must be taken and given to the specific individual in a timely fashion.
• Scheduler is responsible for the completion and distribution of all daily patient schedules and information.
• Scheduler distributes pre and post treatment information to patient as necessary.

Who you are:

• High school graduate or equivalent
• Excellent organizational and interpersonal skills
• Superior Telephone, computer, and typing skills.
• Medical system experience & MS Office experience preferred.
• One plus year(s) experience in a medical office setting required.
• Ability to sit, stand, and communicate to patients and staff.

What’s in it for you

• Own your development, learn every day and be part of GenesisCare’s rapid growth
• Internal career development opportunities globally in USA, UK, Spain & AU
• Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
• A rewarding purpose-led organisation that provides positive outcomes to patients everyday
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease
• Fast paced, high performing & agile working culture with lots of change due to our rapid growth
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
• Learn and grow with our award-winning development programs
• Free access to thousands of LinkedIn training courses

Who we are:

We are 6000 highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.

Global care

Across the world, we have more than 580 centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.

People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to truly make a difference, join us at GenesisCare!

Please be vigilant of online scams impersonating GenesisCare.

Please note that we will only contact qualified applicants via an official GenesisCare email account ending in genesiscare.com or via an official Workday email.

Job Type: Full-time

Pay: $17.05 - $21.54 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Radiology

Schedule:

• Monday to Friday

Work Location: In person