Genesis10 is currently seeking a Production / Technical Support with our client in the financial industry located in Chandler, AZ, Chicago, IL, Charlotte, NC, Richmond, VA, Plano, TX and Jersey City, NJ.

This is a 12 month contract position.

Responsibilities :

• Learn application functionality (focus on vendor applications)
• Understand system flows and dependencies
• Learn any file feeds that need to be monitored / alerted
• Maintain support documentation
• Document the incident engagement process
• Handle Remedy incident and problem tickets
• Run incident triage calls
• Cross-train teammates
• Support other Cards applications
Requirements :
• Splunk
• Splunk
• ITIL Process
• Vendor hosted applications, file transmission knowledge
• Intermediate Windows and Linux navigation skills
• Excellent verbal and written communications
• Proficient with Microsoft Word, Excel and PowerPoint
• Mobile App Savvy (IOS and Android)

Desired skills :

• Experience with vendor hosted applications and keeping vendors accountable for incident resolutions
• SQL query experience

Pay Range : $34.18 - $42.18

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10 :

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states / municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available
2 days ago