You haven't searched anything yet.
Position Details
Work Shift :
Day Shift (United States of America)
Scheduled Weekly Hours :
Department :
IT Business & Ancillary Services
Overview of Position :
Provides support and services including telephone and remote-control computer support, computer education, and working at the Client Services Support Desk.
Provides level I hardware and software support for personal computers, mobile devices and peripheral hardware. Assists with the assignment and management of computer system / network user identifiers, and passwords based on the established security policies, procedures and practices.
ESSENTIAL DUTIES
1. Provide telephone support of all computer systems, including assistance and management via remote control.
2. Data entry and status tracking using online request tracking system.
3. Escalation and follow-up on requests outside skill set.
4. User education and training for supported systems.
5. Timely maintenance of all user accounts for supported systems.
6. Development and updating of system support documentation.
7. Filing, maintenance, check out of shared equipment
8. Issue, configure, and de-commission mobile devices
9. Enforce Genesis Policies and Cybersecurity best practices
10. Ability to work in a multi-disciplinary organization.
QUALIFICATIONS
1. Minimum of two-year college degree, or a technical certification, or minimum two-year customer support / helpdesk related experience.
2. HDI Support Center Analyst certification required or completed within 18 months of start date.
3. Experience with Intel Based PCs running Windows 7 or Windows 10, Microsoft Office 365, and the Outlook Email system.
4. An understanding of personal computer hardware, operating systems, application software, computer and network security principles and the responsibilities associated with the administration of the computer security function.
5. Computer system and software support experience and strong customer relation skills are required.
6. Excellent communication, telephone, presentation, analytical and problem-solving skills. Communicate effectively when dealing with both internal and external customers / vendors.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values :
2. Patient Centered Care (patients / families, physicians, co-workers, all other internal / external customers)
3. Promotes Patient and Employee Safety
WORKING CONDITIONS / PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Input and review data through a personal computer (PC).
2. Read, write and utilize manual and computerized systems and documentation.
3. Collect data, interpret findings, set priorities and carry out established plans.
4. Regularly lift and / or move 25 lbs.
5. Occasionally climb, balance, stoop, kneel, crouch or crawl.
6. Must be available for on-call rotation and support 24x7 shifts.
Benefits include :
Last updated : 2024-05-15
Full Time
Hospital
$45k-59k (estimate)
05/15/2024
06/05/2024
genesishcs.org
SONORA, OH
3,000 - 7,500
1901
JACK BUTTERFIELD
$10M - $50M
Hospital
The job skills required for Client service analyst include Client Service, Microsoft Office, Problem Solving, Material Handling, Presentation, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client service analyst positions, which can be used as a reference in future career path planning. As a Client service analyst, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service analyst. You can explore the career advancement for a Client service analyst below and select your interested title to get hiring information.