Position Title: Clinical Office Secretary

Department: Spine and Joint Health - Bett

Purpose: Greets, instructs, directs, and schedules all patients and visitors. Manages all medical records activity, including release of medical records and medical information. Manages all charge entry, charge corrections, and multiple data entry. Creates patient accounts for the Pain Center and Radiology outpatients. Triages all incoming phone calls to appropriate clinic staff and physicians. Facilitates accuracy and timeliness of physician dictation. Coordinates communication between physicians' office staff and clinic staff.

Report To: Manager

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.

Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others, Third Party Payors/Insurance Companies, Attorneys

POSITION SPECIFICATION

Education: High school graduation or equivalent

Field Of Study:

Special Training: Keyboarding and computer experience

Training Preferred: Medical Terminology. Knowledge or experience with hospital scheduling system. Medical Records management, including release of medical information

Licensure/Registration:

Experience: No experience required.

Interpersonal Skills: Interaction is with a variety of people. These may be fellow employees, customers, the public or others outside the organization. Communications are of limited difficulty. Interactions usually involve short, straightforward exchanges of information. The job requires a limited amount of interpersonal skills. Interactions are non-stressful encounters and dealing with uncomplicated problem situations.

Working Conditions: There is limited exposure to adverse environmental conditions. Some undesirable or unpleasant environmental characteristics may occur but the physical environment is generally safe and there is minimal health risk. No safety equipment or unusual precautions are required. The occasional exposure to these minor adverse conditions would be limited to 35% or less of the work day.

Possible Exposure to Blood Borne Pathogens: Yes

Miscellaneous: