GENERAL FUNCTIONS:

The Manager of Systems Management is responsible for the design, deployment, and maintenance of servers, storage, backups, and other core system operations. This includes overseeing the design of the environment, configuration, installation and maintenance of server hardware and software, documentation, assessment, storage management, system backups, monitoring, and security.

SPECIFIC RESPONSIBILITIES:

A. Individual Responsibilities
1. Oversee the management, daily operation, and tier 3 support of:
a) Identity and access management, including: the life cycle of user accounts for the college network and services, resource provisioning, authorization, and authentication, and decommissioning.
b) Storage needs to ensure resilient and reliable access to college services.
c) The security of systems and other college services with input from service owners, the College, and SUNY.
d) The virtual device infrastructure; ensure resilient and reliable access to all dependent services.
e) The email and productivity cloud infrastructure; ensure resilient and reliable access to these services.
f) The backup infrastructure to maintain reliable backups that are well-tested and available locally and offsite as needed.
2. Serve as project manager for projects requiring Systems expertise. Plan, direct, prioritize, delegate tasks, and manage workflow to complete projects within scope and on time.
3. Interact with vendors and colleagues to evaluate product offerings, training programs, and technical service/general management practices; acquire technical assistance as required to perform duties efficiently and effectively.
4. Explore and establish new services and technologies for the college community as needed in consultation with the CIO, Computer Services leadership team, and related governance committees (e.g., VM infrastructure, backup technologies).
5. Provide oversight of Computer Services' role in the Print Optimization Program. Work with the CIO and the User Services team to ensure College policies and established procedures are followed.
6. Administer the annual review of the GCC systems infrastructure and make recommendations for replacement, consolidation, or expansion of these systems as needed.

B. Managerial Responsibilities
1. Supervise, develop, and provide day-to-day direction to staff, including along with the CIO, annual performance reviews and updates of performance programs. Coordinate and oversee the supervision of the temporary service and work-study student employees. Hold regular staff meetings.
2. Actively participate in Computer Services strategic planning and assessment processes. Work with the Computer Services leadership team to strategically plan for technology in line with the mission and goals of the College. Develop plans for and manage the implementation of projects to accomplish Computer Services and College goals.
3. Attend Computer Services weekly leadership team meetings and represent Computer Services on campus committees as needed.
4. Keep departmental policies and procedures current and consistent with divisional practice and ensure staff follows departmental and College policies/procedures, including keeping hardware inventory, software inventory, key inventory, and electronic access (passwords) up to date.
5. Work constantly toward increasing the campus community awareness of Computer Services through NewsNotes articles, email, self-help documents, web pages, documentation, signage, etc. Track usage of services as appropriate.
6. Coordinate the maintenance of the Computer Services web pages to assure the pages stay current and provide the user community with robust information. Post, in a timely manner, to the status web page any scheduled changes and down times, outages and problems when appropriate.
7. Prepare and oversee an annual departmental budget. Propose year-end and one-time expenditures. Provide proposals and input for the college-wide budget and technology capital expenditures.
8. Contribute to the Computer Services Annual Report accomplishments and plans that relate to Computer Services goals.
9. Provide backup to the CIO during absences due to vacations, collaborate with departments and related entities that require servers and services to determine and meet their needs as required.

C. General Requirements and Teams
1. Perform incidental duties associated with day-to-day functions of the offices of Computer Services, most of which entail front-line interaction with campus computer users, both in person and remotely. These tasks include [but are not limited to] resolving computing problems for walk-in users, answering the telephone, taking messages, covering for staff absences, and completing purchase requisitions.
2. Contribute to the publication of technical and informational newsletters, electronic communications, bulletins, and Computer Services web pages where appropriate.
3. Contribute to instruction of training courses for campus computing users and staff where appropriate. Attend training seminars and business meetings to extend specialized skills for staff and project management as approved by the CIO.
4. Explore emerging technologies in computing and applications software through readings in professional journals and product. documentation.
5. All other duties as assigned.

Education

Bachelor's Degree (Master's preferred) in Computer Science, Computer Information Systems, Mathematics, or related field.

Experience

A minimum of three years' experience (seven with a Bachelor's) experience in Systems Management, including Active Directory. Management (including security) of various Operating Systems, Networks, and Learning Management Systems is required. Experience with Banner software and supervisory experience is preferred.

Knowledge, Skills & Abilities

Excellent written and oral communication and presentation skills; documented and demonstrated customer service orientation; ability to function at a high-level in a fast-paced environment; ability to collaborate with multiple teams (e.g. Banner, Distributed Learning, Academic Services); ability to work independently to prioritize tasks and problem-solve; experience with student information systems such as Banner; high level proficiency using the M365 suite of products (Word, Excel, PowerPoint, Outlook, Teams); strong organizational skills; ability to maintain flexible work schedule to accommodate service demands, including some evenings and weekends; strong grasp of server level operating systems and management including azure/M365 and Unix/Linux; experience managing a virtual device infrastructure; identity management; Storage Area Network (SAN) Management; Information Security management; Must demonstrate commitment and ability to work effectively with a diverse group of students, faculty, staff, and constituents in support of campus and department mission.; Is mindful of and develops accessibility solutions that can accommodate all individuals to use GCC facilities without barriers, both digitally and physically.

SALARY AND CONDITIONS OF EMPLOYMENT:

This position works full time, year-round including summers. Salary, benefits, and conditions of employment are as set by the GEA contract. Evening and weekend hours may be required.